National Account Support Manager

Volvo Group • Greensboro, NC

7d • $83,500 - $103,100 • Onsite

About The Position

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. As a National Account Support Manager, you will work with National Account Managers to develop customer proposals for transport solutions and provide quote to delivery support for orders. You will ensure product is built and delivered on time while ready to run.

Requirements

• General understanding of all the components to develop major fleet proposals.
• General knowledge of how to specify a truck.
• Knowledgeable of latest technologies to provide recommendations.
• General understanding of the electronic data book processes and all related functions.
• General knowledge of all the order management systems at Volvo and other key Vendors.
• Working knowledge of TSP (sales ordering tools).
• Working knowledge of Microsoft Office, specifically Excel.
• Entry level accounting knowledge.
• Continuous improvement mindset.
• Inspiring Leadership.
• At least an Associate’s in Business Administration/related discipline.
• Or equivalent experience required of at least 3 years of experience within heavy truck related companies.
• 1-3 years preferred within Volvo Group.

Nice To Haves

• Lead with passion.
• Perform with purpose.
• Transform with vision.

Responsibilities

• Manage the complete sales process from quote, order, and delivery for National Account customers on over 10,000 vehicles and $750+ M of retail sales revenue per year.
• Provide technical specification guidance to sales force and department personnel.
• Process customer purchase orders to ensure that new truck orders are built as ordered and delivered on-time and defect free.
• Provide accurate vehicle status reports on a scheduled or requested basis.
• Work with department personnel to provide accurate and timely accounting and payment of over $1 million in vendor payments.
• Provide accurate billing information to other departments to receive customer payments in a timely manner.
• Ability to prioritize workload to meet customer expectations for timely responses.
• Identify and attend required training to maximize our responses to exceed internal and external customer’s expectations.
• Analyze current processes and recommend changes that will enhance our response to internal and external customer’s expectations.
• Meet with National Account customers to obtain feedback on their Volvo experience and implement changes needed to exceed their expectations.
• Perform all other duties as assigned.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree