National Account Representative

Neighborly®

16d•$18•Remote

About The Position

National Accounts Representative I Are you looking for a place where you can bring your connection? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a National Accounts Representative II on the Junk King team, a typical day for you will include: Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities. Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers. Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates. Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees. Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift. Outbound Calling: Proactively make outbound calls to set customer appointments. Team Assistance: Assist other teams within the Call Center as assigned. Bring your skills and be inspired to achieve success. Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: JUK Junk King Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters

Requirements

Experience: 1+ years of working experience in customer service or a related field is preferred.
Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.
Skills: Customer service skills
Strong customer service abilities
Proficiency in Microsoft Word and Excel
Familiarity with Windows OS
Effective communication skills
Proficient in Spanish (reading, writing, and speaking)
Sense of humor
Education: High School Diploma or equivalent required.
Schedule / in-office requirements: This is a fully remote position.
Must be able to work 5 days a week with availability to work weekend days.
Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).

Responsibilities

Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities.
Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers.
Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates.
Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees.
Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift.
Outbound Calling: Proactively make outbound calls to set customer appointments.
Team Assistance: Assist other teams within the Call Center as assigned.