NATIONAL ACCOUNT MANAGER

FAIRCHILD FREIGHT LLC•Phoenix, AZ

About The Position

We are a multimodal logistics firm serving retailers, foodservice distributors, and consumer goods producers nationwide. Our culture is performance-driven, customer-obsessed, and grounded in doing the right thing—owning results, solving problems transparently, and building dependable relationships. As a National Account Manager, you’ll be at the heart of our operations. You will manage and grow a diverse portfolio of high-volume, national accounts, working with customers across the USA and Canada. Your role will include a mix of relationship-building, sales strategy, and operational oversight to ensure the best possible service and results for our clients. Here’s what your day-to-day might look like: Full Accountability: Own your assigned book of business and drive its success through excellent customer service and proactive relationship management. Revenue Growth: Leverage your skills to drive revenue through new customer relationships and expanding opportunities within your existing accounts. Customer Experience: Be the go-to resource for your clients, ensuring a seamless logistics experience and managing day-to-day operational needs. Team Collaboration: Work closely with our corporate sales team to create and execute strategies that generate business, whether through new prospects or deepening relationships with existing clients. Multi-Tasking Mastery: Handle everything from dispatching company drivers, brokering freight, soliciting new customers, managing carrier relationships, and growing our carrier network. Strategic Input: Create customer quotes, develop marketing materials, and contribute to pricing strategies that align with our long-term business goals.

Requirements

Experience & Leadership: You’ve successfully led high-volume accounts and have experience managing logistics operations across the USA and Canada.
Problem Solver: You’re known for thinking outside the box, coming up with creative solutions, and handling challenges with a calm, can-do attitude.
Driven & Self-Motivated: You thrive in an entrepreneurial, fast-paced environment and have the drive to go above and beyond to achieve success.
Customer-Centric: Your ability to build strong, lasting relationships with clients is one of your greatest assets, and you’re always looking for ways to provide value and ensure satisfaction.
Multi-Tasker: You’ve juggled multiple accounts and responsibilities without missing a beat and are comfortable managing various logistics tasks.
Strong organization and time management skills.
Must possess basic PC skills: Microsoft Excel, Word.
Self-starter capable of working independently and making decisions with limited supervision.
Ability to thrive in a fast-paced, high-pressure environment.
Ability to effectively communicate both orally and in writing.
Ability to solve practical problems.
Communication with customers, carriers, and drivers after-hours may be required.
Positive attitude with high energy.

Nice To Haves

2 years of experience in the transportation/logistics industry.
Bachelor's Degree in a related field.
Experience with McLeod software and a consistent record of accurately rating and pricing truckload shipments are a plus.
Existing and portable book of customers.

Responsibilities

Own your assigned book of business and drive its success through excellent customer service and proactive relationship management.
Drive revenue through new customer relationships and expanding opportunities within your existing accounts.
Be the go-to resource for your clients, ensuring a seamless logistics experience and managing day-to-day operational needs.
Work closely with our corporate sales team to create and execute strategies that generate business, whether through new prospects or deepening relationships with existing clients.
Handle everything from dispatching company drivers, brokering freight, soliciting new customers, managing carrier relationships, and growing our carrier network.
Create customer quotes, develop marketing materials, and contribute to pricing strategies that align with our long-term business goals.