National Account Manager (US Customs Brokerage Experience)

Buckland•Laredo, TX

About The Position

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for a National Account Manager (US Customs Brokerage Experience). This position is responsible for managing strategic accounts and maximizing all opportunities for sales and growth within the accounts. The National Account Manager will facilitate communication with customers and build long-term relationships to achieve business goals working alongside Sales and Operations.

Requirements

Bachelor’s Degree or diploma in Business or International Business or similar discipline.
Minimum 10 years of experience within the Customs Brokerage industry.
Minimum 5 years of experience managing large and national accounts.
Highly proficient in MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
Bilingual (fluent in both Spanish/English) is necessary (US SB only).
Excellent problem solving and decision-making skills
Strong verbal and written communication skills.
Must be legally eligible to work for the Company at all times.
Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Nice To Haves

(CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker is an asset.
Experience managing accounts in Freight, Warehousing, International Trades/Compliance would be an asset.

Responsibilities

Serve as a trusted partner managing large company accounts acting as the primary point of contact, building strong relationships based on trust and reliability to ensure their needs and expectations are consistently met.
Coordinate with internal teams and resources to manage the client journey, ensuring seamless communication and collaboration to drive satisfaction and loyalty.
Act as the client advocate within the organization, promptly addressing concerns and facilitating problem resolution to maintain high levels of client engagement.
Develop a shared growth plan to identify and propose growth opportunities for upselling and cross selling that align with client needs and objectives.
Assess and report on client satisfaction, using insights to continually refine and enhance the client experience by setting goals prior/post client engagement and ensure contracts are negotiated to the correct terms.
Deliver client servicing through visits and/or meetings with customers.
Acquire in-depth knowledge of customers’ business activities, history, brokerage & logistic rates and analyze the sales data and trends by staying current with Industry news and regulatory changes.
Oversee TAP monitoring and follow up account assignment.
Oversee the transition of corporate accounts from Business Development to the Operations.
Improve department processes and written procedures, with a focus on CRM Automation.
Co-ordinate projects and participate in RFQ, RFI & RFP.