National Account Manager – Walmart (Hand Tools | Private Brand)

Arrow Career • Bentonville, AR

8d • Onsite

About The Position

This role will serve as the primary commercial leader responsible for driving revenue growth, profitability, customer relationships, and strategic business development with Walmart. The National Account Manager will work closely with Walmart merchants, replenishment teams, product development and key cross-functional partners across GreatStar's global organization. This position requires exceptional customer management skills, strong business acumen, and the ability to effectively collaborate with product development, sourcing, engineering, and manufacturing teams located throughout Asia. The ideal candidate brings a deep understanding of Walmart's retail ecosystem, experience in the hand tools, hardware, or home improvement categories, and a proven ability to manage complex private brand programs from concept through execution.

Requirements

• Bachelor's degree in Business, Marketing, Finance, Supply Chain, or related discipline.
• 5+ years of progressive sales or account management experience supporting Walmart or another major national retailer.
• Experience within Hand Tools, Hardware, Home Improvement, Durable Goods, Consumer Products, or related categories.
• Demonstrated success managing and growing large retail customer relationships.
• Previous people leadership experience with direct reports.
• Strong analytical, financial, and business planning skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Experience utilizing technology to achieve business goals including Microsoft Office Suite, Power BI, various AI tools and other relevant platforms.
• Proven ability to influence and collaborate across diverse functions and organizational levels.
• Ability to travel domestically and internationally as business needs require.

Nice To Haves

• Prior experience with Private Brand models preferred.
• Hands-on experience with Retail Link, Scintilla and other related Walmart data tools a plus.
• Prior working relationships with Asia based manufacturing & product teams desired.

Responsibilities

• Serve as the primary relationship owner for Walmart within the Hardware Private Brand business.
• Develop and execute annual sales and category growth strategies aligned with Walmart's objectives and GreatStar's business goals.
• Build trusted partnerships with Walmart merchants, product development managers, replenishment managers, and cross-functional stakeholders.
• Lead line reviews, annual business planning, assortment recommendations, promotional planning, and new item launches.
• Negotiate pricing, program terms, promotional opportunities, and assortment expansions that drive growth.
• Identify opportunities to product and program offerings across Walmart stores and eCommerce platforms.
• Lead development of ecommerce strategy to rapidly accelerate digital sales growth.
• Deliver annual revenue, market share, and other assigned targets.
• Monitor sales trends, inventory levels, in-stock performance, competitive activity, and category insights.
• Analyze customer and marketplace data to identify growth opportunities and mitigate business risks.
• Utilize Walmart systems and reporting tools, including Retail Link and Scintilla, to make data driven business decisions.
• Lead regular business reviews with Walmart and internal leadership teams.
• Partner with global sourcing, engineering, quality, and product development teams to create innovative tool solutions for Walmart.
• Manage product development timelines, commercialization efforts, and launch execution.
• Ensure products meet Walmart's quality, compliance, packaging, regulatory, and sustainability requirements.
• Drive continuous improvement initiatives focused on cost optimization, margin enhancement, and product differentiation.
• Act as a key bridge between Walmart and GreatStar's Asia-based sourcing, product development, engineering, and manufacturing teams.
• Effectively communicate customer requirements, product specifications, forecasts, and project timelines across global teams.
• Coordinate with factories and supply chain partners to ensure successful product launches, inventory availability, and service excellence.
• Support factory visits, customer visits, product reviews, and issue resolution activities as required.
• Demonstrate strong cultural awareness and the ability to work effectively across multiple time zones and international business environments.
• Lead, coach, and develop a cross-functional support team.
• Establish clear goals, performance expectations, and development plans.
• Foster a culture of collaboration, customer focus, and continuous improvement.
• Provide mentorship to build a high-performing sales support organization.

Benefits

• comprehensive healthcare including EPO and HSA eligible plans
• dental and vision coverage
• Company paid basic Life/AD&D Insurance
• Company paid disability plans including Salary Continuation/Short-term Disability & Long Term Disability
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Programs
• Voluntary Benefit Offerings Including Critical Illness, Accident, and additional supplemental life programs (including Spouse & Child)
• 401(k) Safe Harbor Retirement Savings Plan with an Employer Match.
• Paid Time Off programs including vacation, sick, and floating holiday
• 11 Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager