National Account Executive, Employee Benefits
About The Position
This role is accountable for proactive customer management, education, development, profitable growth, and retention of assigned National Account clients within the Employee Benefits sector. The position involves crafting and delivering marketing and enrollment strategies, leading meetings with consultative content, and acting as an extension of the client's team. The executive will critically analyze claims trends, collaborate with operational leaders to solve issues and build best practices, and support the development of the National Account value proposition and service model. They will also suggest best practices and plan updates to brokers and clients, lead finalist presentation preparation and delivery, and collaborate on renewal conversations. Delegation of action items and mentorship to colleagues are also key aspects of this role. The executive will identify new opportunities within the client base, adapt to obstacles by showcasing Voya's value story, and execute a comprehensive book of business strategy aligned with organizational goals, profitability, and customer needs. Active engagement with brokers and market partners to gain market knowledge and communicate trends is essential, as is utilizing market trend information, competitor data, and technology platforms to create effective content. Participation in Voya initiatives and regular status reporting are also expected.
Requirements
- National Accounts employee benefit experience or similar client management work required.
- Leads with intent, high profile connections, strategy, consultative, proactive, market facing, practices initiative, confident, delegates, sales presence.
- Consultative and proactive approach, owning block of business to align with organizational goals to promote growth from within.
- Creates and executes on defined strategy – uses expertise and knowledge to produce plan of action.
- Builds relationships at all levels – confident in ability to deliver with all audiences.
- Uses expertise and persuasion to influence market.
- Proven to think strategically and act accordingly.
- Flourishes in fast paced environment – competitive, persistent, creative.
- Projects confidence and enthusiasm with internal and external partners.
- Develop and articulate Voya value story to deliver to clients based on goals and objectives, results oriented.
- The ability to travel extensively will be required.
Responsibilities
- Proactive customer management, education, development, profitable growth and retention of assigned National Account clients.
- Crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya’s capabilities.
- Leading meetings and creating consultative content for the audience in a strategic and clear manner.
- Critically analyze and articulate claims trends to employers and brokers.
- Works directly with peer Operational leaders to problem solve specific issues and to build out best practices.
- Supports the build out of the National Account value proposition and service model within the Operations team.
- Suggesting best practices and plan updates with brokers and clients by observing process, understanding, and effectiveness of HR.
- Leads the finalist presentation preparation and delivery for service model content.
- Collaborates and takes ownership within the renewal conversations both internally and externally.
- Effectively delegates action items and expectations with team members to utilize service model capabilities.
- Provides mentorship to colleagues, across the client management organization.
- Creates opportunity with client base through investigative questions and actions to deliver thoughtful solutions for new lines, education, and increased participation.
- Recognizes obstacles and adapt quickly and thoughtfully by showcasing Voya’s value story.
- Execute a comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, Voya’s value proposition and individual customer’s needs.
- Connects actively and consistently in person with brokers and market partners to gain market knowledge and learn current trends to implement into business strategies as well as communicate information with team members.
- Utilizes and seeks market trend information, competitor data, understands technology partners and platforms, and the needs of the client to produce creative and effective content to share with the clients and brokers enhancing the Voya story.
- Is a vocal participant in assigned Voya initiatives throughout the year and regularly reports out status to the team.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
