National Account Customer Service Representative

CentiMark Corporation•Canonsburg, PA

2d•$42,000 - $45,000•Onsite

About The Position

CentiMark Corporation is hiring a National Account Customer Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $42k - $45k with premier benefits! Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you! CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused National Account Customer Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.

Requirements

Thrives in a fast-paced environment and enjoys exceeding customer expectations
Possesses excellent communication and interpersonal skills, both written and verbal
Demonstrates strong organizational skills and the ability to prioritize tasks effectively
Has a keen eye for detail and accuracy

Nice To Haves

Proficiency in using a CRM system (like Salesforce) is a plus
Experience in the roofing industry is preferred, but not required

Responsibilities

Be the first point of contact for our valued customers, receiving and processing roofing work orders
Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
Build strong relationships with customers and collaborate effectively with our internal offices across North America
Educate customers on their roofing needs based on information relayed from our field offices
Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
Conduct professional conversations with customers via phone and email
Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
Work collaboratively as a team to achieve exceptional customer satisfaction for all clients

Benefits

2 Health Insurance Plans: No Cost “Core Plan” – No Cost Medical & Dental, “Buy Up Plan” – Features a lower deductible for Medical
Vision Plan
Employer Paid Life & AD&D Insurance
Traditional 401K with Company Match
Roth 401K with Company Match
Paid Holidays and Vacation
Employer Provided Employee Stock Ownership Program (ESOP)
Flexible Spending Account (FSA)
Referral Bonuses
Growth Opportunities