National Account Coordination Manager - Retail |Long Island, NY

Bunzl Career • Bethpage, NY

7d • Onsite

About The Position

As the National Account Coordination Manager (NAC Manager), you’ll lead the National Account Coordinator (NAC) team—the group that keeps our national and strategic retail accounts running smoothly day to day. This team owns the behind-the-scenes work that helps Sales stay focused on customers: onboarding new accounts, keeping item and price data accurate, pulling reports, and jumping on issues before they become bigger problems. In this role, you’ll manage a team of 8–12 coordinators, setting clear priorities, service expectations, and rhythms for execution. You’ll work closely with the Sales team – as well as Customer Experience, Purchasing, Accounting/AR, Warehouse Ops, and IT to remove roadblocks, keep information flowing, and deliver a consistent customer experience. We’re looking for a hands-on people leader who can coach a team, keep details tight, and improve how work gets done over time. You don’t need “perfect”—you do need strong follow-through, a calm approach to escalations, and the ability to translate customer needs into clear next steps for the team. This role is onsite in our Bethpage, NY office (day shift, M–F). Please note: there is no easy bus/train access to this location. Bunzl Retail Resources helps retailers keep their stores stocked with the everyday supplies they rely on—things like shopping bags, packaging, displays, and other store-use items. We support large national and regional brands with reliable service, accurate inventory, and smooth execution across their store networks.

Requirements

• High school diploma (required).
• 5+ years related sales operations, customer support, or retail experience (national or strategic accounts preferred).
• 3+ years experience leading or supervising a team.
• Strong user-level MS Excel proficiency (e.g., formulas, pivot tables).
• Experience using CRM/ERP and workflow tools to manage account activities, reporting, and data quality (e.g., MS Dynamics, Smartsheet or similar).
• Understanding of basic sales and sales operations practices.
• Comfortable working across teams and getting things done without “formal” authority.
• Strong follow-through, good judgment, and a steady approach when priorities change.
• Strong communication skills (clear updates, good listening, and crisp handoffs).
• Strong problem-solving skills and attention to detail; able to spot patterns and improve the process.

Nice To Haves

• Bachelor’s degree (preferred).

Responsibilities

• Lead the NAC team’s daily work: set priorities, balance workload, and make sure requests are handled on time and done right.
• Hire, train, and coach coordinators; provide clear feedback, remove roadblocks, and build team coverage for growth and time off.
• Own data quality and key processes: onboarding, item/price updates, reporting, and keeping CRM/ERP/workflow tools up to date.
• Partner with Sales and internal teams (Customer Experience, Purchasing, Accounting/AR, Warehouse Ops, IT) to keep work moving and customers informed.
• Be the escalation point for customer issues and order exceptions; drive fixes that prevent repeat problems.
• Engaged in new business launches and improve team workflows over time (simple, practical process improvements that stick).
• Involved in AR follow-up with Sales and Accounting when accounts are past due.

Benefits

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED