Named Account Licensing Specialist | Customer-Facing SME | GCC High, Azure, CSP | 100% Remote

Agile IT • San Diego, CA

10d • Remote

About The Position

This is a white-glove role for our most important accounts, serving as the dedicated licensing point of contact. The primary focus is on building deep relationships with named customers, responding with urgency, and making Microsoft licensing feel effortless for them. The role also involves acting as an internal licensing authority, coaching Account Executives, participating in sales calls, and ensuring the correct Microsoft solutions are recommended. The specialist will be responsible for resolving licensing tickets, often with incomplete information, requiring detective work, patience, warmth, and authority. This role is ideal for someone who enjoys being the go-to person for complex licensing questions and genuinely enjoys customer care.

Requirements

• A relationship-first mindset and a genuine drive to take care of customers.
• 3+ years of experience with Microsoft 365 and/or Azure licensing, GCC and GCC High licensing.
• Deep knowledge of Microsoft 365 products, features, and licensing models.
• Strong attention to detail and accuracy.
• Ability to research and interpret Microsoft licensing documentation.
• Experience advising customers or internal stakeholders on licensing decisions.
• Excellent written and verbal communication skills.
• Experience with ticketing systems and managing customer requests.
• Comfortable working in a remote environment.
• Self-motivated.

Nice To Haves

• Experience with Microsoft CSP, EA, or AOS-G programs.
• Working knowledge of Microsoft Partner Center.
• Familiarity with CMMC compliance requirements.
• Experience with Autotask PSA or similar ticketing systems.

Responsibilities

• Serve as the dedicated licensing point of contact for highest-value accounts.
• Build deep relationships with customers and respond with urgency.
• Advise customers on the right Microsoft 365 and Azure licensing structure, balancing cost, compliance, and growth.
• Translate complex licensing documentation into clear guidance.
• Partner with Account Executives on active deals, joining sales calls to scope and validate licensing.
• Act as the escalation path for licensing questions that Account Executives cannot answer.
• Train and mentor internal teams on Microsoft licensing programs, products, and best practices.
• Own and resolve licensing tickets and customer requests, often starting from incomplete information.
• Find the question behind the question, chase the answer, and close the loop with the customer.

Benefits

• Competitive salary
• Comprehensive benefits (medical, dental, vision, retirement, PTO, 12 paid holidays, professional development)
• Fully remote work environment with flexibility and autonomy
• Mission-driven work that directly strengthens our national security posture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed