NAM OM&U Operations & Warranty Leader

GE Vernova•Schenectady, NY

2d•Onsite

About The Position

As the NAM OM&U Operations & Warranty Leader, you will be responsible for all resources and logistics required to perform warranty, services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. This may include all types of maintenance service (preventive and remedial), maintenance facilities and field services engineering. You will own and influence budgets and operating plans, and work with cross functional teams. The role has autonomy within the operational area and you will have a major impact on the Field Services and Maintenance P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Requirements

Bachelor's degree from an accredited university or college in Engineering, business, or related technical discipline (or a high school diploma / GED with at least 6 years of experience in Field Services & Maintenance)
10 years of service, operations or technical leadership experience
Ability and willingness to travel 10% as needed.

Nice To Haves

Master's degree preferred.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Demonstrated commitment to lean and continuous improvement.
Ability to document, plan, market, and execute programs.
Established project management skills.
High level of autonomy and good judgment.

Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Typically a 2nd line manager with senior professional direct reports.
Has the ability to attract and retain talent.
Often manages medium to large teams.
Developing expertise in own function.
May include roles that are experts in their discipline, providing professional or thought leadership .
Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
Interprets internal and external business challenges and recommends best practices to improve products, processes or services.
Utilizes understanding of industry trends to inform decision making process.
Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles.
Employs sophisticated operational/product management, manufacturing or engineering techniques.
Interaction with adjacent functions needed to solve issues.
Has the ability to evaluate quality of information received and questions conflicting data for analysis.
Uses multiple internal and external resources outside of own function to help arrive at a decision.
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
Presents business or technical discipline solutions to leaders.
Communicates complex messages and negotiates mainly internally with others to adopt a different point of view.
Influences peers to take action and may negotiate with external partners, vendors, or customers.

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off