NAM OM&U Operations Leader
About The Position
We are seeking a strategic and execution-focused Operations Leader to lead performance across our North America operations, maintenance and upgrades organization. This role will be responsible for driving business rhythm, operational rigor, performance visibility, process improvement, resource planning, and cross-functional alignment to help the business scale effectively and deliver strong customer outcomes. The ideal candidate combines strong business acumen, operational discipline, data-driven decision-making, and leadership influence. They will partner closely with commercial, field execution, supply chain, finance, and regional leadership teams to improve operational efficiency, enhance execution, and support growth across North America.
Requirements
- Bachelor's degree from an accredited university or college in Engineering, business, or related technical discipline (or a high school diploma / GED with at least 6 years of experience in Field Services & Maintenance)
- 10 years of service, operations or technical leadership experience
Nice To Haves
- Master's degree preferred.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
- Demonstrated commitment to lean and continuous improvement.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- High level of autonomy and good judgment.
Responsibilities
- Lead day-to-day and strategic operations for the North America operations, maintenance and upgrades organization, ensuring alignment with business goals and customer commitments.
- Drive operating cadence including business reviews, KPI tracking, forecasting, and performance management.
- Develop and maintain dashboards, metrics, and reporting to provide clear visibility into operational performance, risks, and opportunities.
- Partner with regional and functional leaders to improve execution, productivity, resource utilization, and customer satisfaction.
- Identify and lead process improvement initiatives to simplify workflows, reduce cycle times, and improve delivery consistency.
- Support demand planning, capacity planning, workforce planning, and prioritization across the organization.
- Monitor and improve key operational metrics such as backlog, revenue conversion, on-time execution, margin, utilization, and responsiveness.
- Lead cross-functional problem-solving for operational bottlenecks, escalation management, and performance gaps.
- Partner with finance on forecasting, budget alignment, cost control, and operational productivity initiatives.
- Establish standard work, governance mechanisms, and operating procedures to improve discipline and scalability.
- Drive operational readiness for new programs, customer commitments, and business transformation initiatives.
- Champion a culture of continuous improvement, accountability, and collaboration across the organization.
- Ensure compliance with company policies, quality standards, and applicable regulatory or safety requirements.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
