NAM Business System Analyst

SGS • Remote, REMOTE

4h

About The Position

This role connects the Sales organization with the business and laboratory systems that support it. Working across Salesforce, CRM, LIMS, ELN, and other digital platforms, the position turns sales and operational data into reports, dashboards, and forecasts while ensuring the systems behind that data are configured, supported, and adopted effectively.

The role acts as a liaison between sales, laboratory, business, and IT teams. It gathers and translates business requirements, supports end users and training, and drives process improvements that strengthen sales performance and laboratory operations.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience in pharma, laboratory, testing industry, or commercial operations.
• Familiarity with LIMS, Salesforce, or document workflow systems.
• At least 2 years of experience with CRM systems; Salesforce is preferred.
• Intermediate Excel skills, including data analysis and pivoting reports into usable files.
• Proficient user-level skills with the LabVantage Laboratory Information Management System (LIMS).

Nice To Haves

• Advanced Excel skills.

Responsibilities

• Provide sales analytics, pipeline analysis, and forecasting support, and support sales review and performance meetings.
• Measure and communicate sales KPIs for individuals and teams; analyze performance against goals to identify trends and areas of weakness.
• Create, update, and distribute sales reports and dashboards for the Sales team and Management.
• Support Sales teams with Salesforce data management.
• Assist with dashboard maintenance and CRM data quality initiatives.
• Provide support for Salesforce, LIMS, ELN, and other business applications.
• Participate in user acceptance testing (UAT), validation activities, and deployment of system changes.
• Work with product owners to understand business requirements and collaborate with teams across operations, sales, IT, and laboratories.
• Support end users and training, and drive process improvements.

What This Job Offers

• Job Type: Full-time