Nail Technician

Arch Amenities Group•Dillard, GA

About The Position

The Nail Technician performs nail care services while providing the highest quality of customer service. The role delivers services according to established guidelines and current licensure, assesses guest contraindications, and maintains knowledge of nail care, spa services, and product ingredients. The technician helps guests understand treatments and product benefits, recommends suitable home-use products and other spa treatments, and ensures each service meets guest expectations. The role also involves maintaining clean, disinfected, and properly prepared work areas and equipment; keeping client cards and treatment notes when appropriate; completing side work; attending meetings and professional training; and reporting incidents or accidents to management. The technician follows company policies and brand standards and works assigned shifts on time. Facility availability may require work at night, on weekends, and on holidays. This is light work requiring frequent exertion of up to 20 pounds and occasional lifting or moving of up to 25 pounds. The position involves standing, walking, sitting, repetitive hand movements, reaching, balancing, stooping, kneeling, crouching, pushing, pulling, lifting, and using tactile, visual, and communication abilities. Work conditions include exposure to fumes, odors, and dust. Tools include nail nippers, files, buffers, cuticle removers, polishes, acetone, foot files, lotions, scrubs, a hot cabbie, and a paraffin heater.

Requirements

Valid state license in nail services or other credentials required by the state.
Previous nail technician experience.
Customer service experience, preferably in a spa.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Strong team player.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Good verbal and written skills.
Comfortable recommending products.
Available to work when the facility is open, potentially including nights, weekends, and holidays.
Able to perform the position's physical tasks, including frequent exertion of up to 20 pounds and occasional lifting or moving of up to 25 pounds.

Responsibilities

Maintain Arch Amenities Group service, mission, values, and brand standards and adhere to company policies.
Perform nail services according to established guidelines and guest expectations, including nail grooming, polish application, massage, and exfoliation.
Perform treatments listed on the service menu within the scope of current licensure.
Assess guest contraindications that may prevent a service from taking place.
Attend to guest needs throughout the service and use universal precautions.
Clean and disinfect equipment daily and keep work areas clean and set according to procedures.
Maintain current knowledge of nail care for hands and feet and knowledge of all spa services offered.
Understand product ingredients and explain product benefits to guests.
Answer guest questions professionally and knowledgeably; recommend home-use products and other beneficial spa treatments.
Begin and end treatments on time and work assigned shifts punctually.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional training.
Report incidents or accidents to a member of the management team.
Perform other duties as assigned.