Nail Technician (PT)

Grand Traverse Resort•Acme, MI

1d•Onsite

About The Position

This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences. Weekends are a requirement for this position. The Nail Technician will educate guests in health enhancement and wellness, sell related retail products, and recommend appropriate services based on guest needs. They must be knowledgeable about current service offerings, promotions, and policies, managing service time according to established protocols. The role involves providing quality nail care services, advising clients on nail care and product usage, and covering all scheduled hours. Maintaining the cleanliness and stocking of the spa, including workspaces, is also a key responsibility. The technician will relay guest concerns to management, maintain thorough knowledge of job practices, and stay updated on department correspondence. Attendance at mandatory meetings and trainings is required. The role demands professionalism, a positive attitude, good rapport with colleagues, and open communication with supervisors. Maintaining superior working relations with internal and external customers to ensure a memorable experience is crucial. The technician must be accountable for all work duties and performance expectations, lead by example, and respond positively to instructions. Providing and receiving feedback constructively is essential, as is ensuring work is completed safely, adhering to standard operating procedures and using personal protective equipment. Uniform and appearance standards must be met, and GTRS Core Values exemplified. Accountability for GTRS policies and procedures, along with compliance with workplace health and safety regulations (OSHA and MIOSHA), is mandatory. Other duties as assigned.

Requirements

Trained in Cosmetology from an accredited learning institution
Valid Cosmetology or Nail Technician license from the State of Michigan.
1 year previous experience in the beauty industry, guest-service industry and training field
18 years of age and have a High School diploma or GED
Experience working with service booking software and Microsoft operating systems
Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Motivated with a positive attitude and perform effectively under high pressure/volume

Nice To Haves

Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
Possess effective time management skills when completing assigned tasks
Ability to identify complex problems, evaluate options, and implement solutions

Responsibilities

Educate the guest in the area of health enhancement and wellness and sell related retail products
Recommend appropriate products or services according to guest needs.
Be knowledgeable and up to date on current service offerings, promotions, and/or policies
Manage service time according to current protocols determined by management
Provides guests with quality services in the following areas: Nail Care
Advise clients on nail care and use of products and colors
Cover all hours determined by schedule
Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
Relay guest concerns to management or appropriate administrator
Maintain a thorough knowledge of all applicable job practices
Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
Attend mandatory meetings and/or trainings determined by management
Display confidence and professionalism at all times
Good rapport with fellow employees and reflect positive attitude
Maintain open line of communication with supervisor
Maintain superior working relations with internal and external customers while providing a memorable experience
Ensure personal accountability for all work duties, assignments, and performance expectations
Lead by example by displaying a readiness to respond positively to instruction and procedures
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model GTRS Core Values
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
All other duties as assigned