Nail Technician (PT)

Grand Traverse Resort and Spa•Acme, MI

23h•Onsite

About The Position

This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences. Weekends are a requirement for this position. Educate the guest in the area of health enhancement and wellness and sell related retail products. Recommend appropriate products or services according to guest needs. Be knowledgeable and up to date on current service offerings, promotions, and/or policies. Manage service time according to current protocols determined by management. Provides guests with quality services in the following areas: Nail Care. Advise clients on nail care and use of products and colors. Cover all hours determined by schedule. Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace. Relay guest concerns to management or appropriate administrator. Maintain a thorough knowledge of all applicable job practices. Keep up to date on department correspondence which include newsletters, emails, memos and/or texts. Attend mandatory meetings and/or trainings determined by management. Display confidence and professionalism at all times. Good rapport with fellow employees and reflect positive attitude. Maintain open line of communication with supervisor. Maintain open line of communication with supervisor. Maintain superior working relations with internal and external customers while providing a memorable experience. Ensure personal accountability for all work duties, assignments, and performance expectations. Lead by example by displaying a readiness to respond positively to instruction and procedures. Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors. Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment. Adhere to uniform and personal appearance standards set forth by the Employee Handbook. Exemplify and model GTRS Core Values. Adhere to and ensure employee accountability for GTRS policies, procedures, and standards. Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA. All other duties as assigned.

Requirements

Trained in Cosmetology from an accredited learning institution.
Valid Cosmetology or Nail Technician license from the State of Michigan.
1 year previous experience in the beauty industry, guest-service industry and training field.
18 years of age and have a High School diploma or GED.
Experience working with service booking software and Microsoft operating systems.
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors.
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example.
Possess effective time management skills when completing assigned tasks.
Ability to identify complex problems, evaluate options, and implement solutions.
Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Motivated with a positive attitude and perform effectively under high pressure/volume.

Responsibilities

Ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences.
Educate the guest in the area of health enhancement and wellness and sell related retail products.
Recommend appropriate products or services according to guest needs.
Be knowledgeable and up to date on current service offerings, promotions, and/or policies.
Manage service time according to current protocols determined by management.
Provides guests with quality services in the following areas: Nail Care.
Advise clients on nail care and use of products and colors.
Cover all hours determined by schedule.
Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace.
Relay guest concerns to management or appropriate administrator.
Maintain a thorough knowledge of all applicable job practices.
Keep up to date on department correspondence which include newsletters, emails, memos and/or texts.
Attend mandatory meetings and/or trainings determined by management.
Display confidence and professionalism at all times.
Good rapport with fellow employees and reflect positive attitude.
Maintain open line of communication with supervisor.
Maintain superior working relations with internal and external customers while providing a memorable experience.
Ensure personal accountability for all work duties, assignments, and performance expectations.
Lead by example by displaying a readiness to respond positively to instruction and procedures.
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors.
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment.
Adhere to uniform and personal appearance standards set forth by the Employee Handbook.
Exemplify and model GTRS Core Values.
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards.
Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA.
All other duties as assigned.