Nail Technician Lead, Lincoln Park

Kohler Co.•Chicago, IL

2d•Onsite

About The Position

To provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be on-going among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times.

Requirements

Minimum 5 years of experience to support employee development through training program.
Strong communication skills
Ability to adapt to different learning styles
Solution-focused mindset
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Delivering engaging sessions to employees
Develop and update training materials as needed
Assess training effectiveness and provide feedback
Support team performance improvements through coaching
Adapt training methods to meet diverse learner needs
Identify problems and implement practical solutions

Responsibilities

Providing guests with professional nail services that exceed their expectations
Cleaning assigned work areas after every service and being knowledgeable of appropriate sanitary procedures
Professionally informing guests of available services, retail products, and amenities within the spa and throughout the hotel
Maintaining continuing education criteria based on State of Wisconsin requirements
Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
Oversees all new hire training for technical performance and Forbes standards
Participates in spa menu development (research, ideas, drafting SOPs)
Manage additional projects as assigned by Lead
Helps manage schedule of associates and in-house trainings
Mandatory attendance at in-house trainings