MyRC Product Manager

Johnson County Kansas•Olathe, KS

8d•Hybrid

About The Position

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. Johnson County Government's Department of Technology and Innovation is seeking a Product Manager for My Resource Connection (MyRC) to lead the management, development, and day-to-day operations of the platform, ensuring it effectively connects vulnerable populations with essential services across Johnson County. This role partners with departments and agencies to drive adoption, integrate MyRC into workflows, support data sharing and compliance, enhance resource data quality, and promote collaboration among users while advancing ongoing improvements and related initiatives.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Social Work, Information Technology, or a related field
Four (4) years of experience in product management, project management, or a related field
Demonstrated experience presenting findings and conclusions to a variety of audiences, including leadership, elected officials, and staff, using clear and effective communication

Nice To Haves

Master’s degree in Business Administration, Public Administration, Social Work, Information Technology, or a related field
Experience preparing and analyzing statistical data, metrics, and reports
Experience managing tools, systems, or services within a government or nonprofit environment
Valid Driver's License

Responsibilities

Serve as the primary owner of MyRC, managing the full product lifecycle from development through deployment and ongoing enhancements
Lead annual planning and establish, track, and report on program goals and performance metrics
Collaborate with cross-functional stakeholders (e.g., Technology & Innovation, Corrections, Emergency Services, Health & Environment, Courts, Mental Health, and others) to align priorities and drive strategic outcomes
Develop and execute a long-term strategic vision to expand MyRC’s reach, functionality, and impact across agencies
Foster collaboration among case managers and partner organizations to support data sharing and coordinated service delivery
Research and implement best practices by benchmarking against peer counties and similar organizations
Oversee integration and maintenance of data from multiple sources, ensuring accuracy, consistency, and reliability
Ensure compliance with applicable regulations (e.g., HIPAA, CFR, Privacy Act) and implement proactive risk management strategies
Conduct regular audits, analyze system usage trends, and prepare risk management and compliance reports
Draft and recommend updates to policies and procedures to maintain compliance and operational effectiveness
Monitor and interpret relevant state and federal regulations to ensure ongoing adherence to confidentiality requirements
Manage vendor relationships and contracts, including system providers and data partners
Serve as staff liaison for governance or planning groups, including preparing agendas, tracking progress, and communicating recommendations
Build and maintain partnerships with community organizations to enhance program effectiveness and collaboration
Identify and pursue grant opportunities to support program growth and sustainability
Develop and deliver training programs to support user adoption across internal and external stakeholders
Lead user support efforts, including responding to inquiries, resolving issues, and maintaining system functionality
Plan and execute outreach and communication strategies to increase engagement and awareness
Identify, prioritize, and implement system enhancements based on stakeholder feedback and operational needs
Improve workflows and address inefficiencies to enhance system usability and performance
Develop marketing and communication materials, including reports, presentations, and stakeholder updates