MyChart Technical Support Specialist

The Ohio State University • Rincon, GA

2d • Onsite

About The Position

The Department of Information Technology MyChart Technical Support Specialist is responsible for assisting patients with access to their OSU Wexner Medical Center patient portal accounts. This role includes providing information about the patient portal application, forwarding calls as appropriate, delivering excellent customer service, creating trouble tickets when needed, and activating or resetting patient passwords. The MyChart Technical Support Specialist serves as the primary point of contact by phone for all patient portal support needs while ensuring the protection and confidentiality of patient information.

Requirements

• High School diploma or GED.
• Prior experience in a high-volume call center, help desk, or customer support environment is preferred, ideally in healthcare or IT.
• Candidates should be comfortable handling frequent inbound calls, providing basic technical support (e.g., password resets, account access), and using ticketing systems.
• Strong communication skills, attention to detail, and the ability to handle confidential information are essential.

Responsibilities

• Assisting patients with access to their OSU Wexner Medical Center patient portal accounts.
• Providing information about the patient portal application.
• Forwarding calls as appropriate.
• Delivering excellent customer service.
• Creating trouble tickets when needed.
• Activating or resetting patient passwords.
• Serving as the primary point of contact by phone for all patient portal support needs.
• Ensuring the protection and confidentiality of patient information.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED