MyChart Analyst - Remote

UnitedHealth Group•Stone Mountain, GA

14h•$72,800 - $130,000•Remote

About The Position

The MyChart Analyst is responsible for the design, build, optimization, and ongoing support of the MyChart patient portal. This role focuses on enhancing patient access and engagement by improving workflows, supporting operational needs, and ensuring system reliability and performance. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Bachelor’s degree or equivalent work experience
Epic MyChart certification
2+ years of hands-on MyChart experience (build, configuration, and support)
Active Epic MyChart certification
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

MyChart Server and Cheers certifications
Experience with MyChart scheduling workflows, including patient self-scheduling and access optimization
Experience supporting testing cycles across multiple phases
Solid understanding of patient access, engagement, and digital front-door workflows
Solid knowledge of MyChart Server infrastructure and performance considerations
Proven ability to troubleshoot complex issues and perform detailed root cause analysis
Proven excellent communication skills with the ability to effectively manage and partner with stakeholders across technical and operational teams
Proven solid organizational skills and attention to detail
Demonstrated ability to manage multiple priorities in a fast-paced environment

Responsibilities

Perform MyChart application build, configuration, maintenance, and enhancements in alignment with organizational standards and user needs
Provide operational support, including troubleshooting issues, performing root cause analysis, and resolving incidents in a timely manner
Partner with clinical, operational, and technical stakeholders to optimize patient-facing workflows and improve the overall user experience
Support testing cycles (unit, integrated, and user acceptance testing) including test script development, execution, and defect resolution
Monitor system performance and environment health to ensure high availability, reliability, and continuity of services
Participate in incident management, including facilitation and resolution of high-severity issues, and development of preventive measures
Analyze system specifications and workflows to ensure compatibility between system components and alignment with business requirements
Maintain accurate documentation of system configurations, workflows, and issue resolution activities
Serve as a subject matter expert and resource for team members and stakeholders
Identify opportunities for process improvement and contribute to ongoing optimization initiatives