Mutuels Supervisor (FT)

Delaware Park Casino & Racing•Wilmington, DE

4h•Onsite

About The Position

Assists the Cage and Sports Book Manager in all phases of Mutuel Operations, including supervision, responding to inquiries, and resolving problems. Maintains professionalism and enforces company policies and procedures, including regulatory compliance for currency transactions. This role involves training new team members, managing daily communications, and supporting the Patron Services Department with various operational tasks. The position also requires promoting outstanding customer relations.

Requirements

One (1) to Three (3) years of experience as a Mutuel Teller.
Must be able to successfully complete and maintain the background check and licensing process as required during employment.
Prior customer service experience.
Excellent verbal and written communication skills.
Must be able to remain flexible in an environment of constant change.
Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty.
Must be able to work a flexible schedule according to the needs of the business including evenings, weekends and holidays.

Responsibilities

Assists Cage and Sports Book Manager in all phases of Mutuel Operations.
Assists supervision in all phases of Mutuel Operations.
Listens, evaluates, and responds to inquiries and exercises good judgement in resolving problems.
Maintains professionalism at all times when working with other team members and/or guests.
Initiates and recommends coaching, documents communications as needed, and issues discipline as directed.
Ensures compliant with Title 26 and Title 31 Currency Transactions reporting, Internal Controls and required regulatory compliance such as, but not limited to IRS TAX tickets, CTR, MTL, and SARC.
Enforces all Delaware Park Policy and Procedures.
Assist as assigned with emptying machines of spent tickets, repapering and currency in accordance with company best practices.
Enforces procedures to ensure all company assets are secure.
Enforces procedures to ensure compliance with safety regulations.
Communicate with vendors, including but not limited to Sports Book, Sci Games, etc.
Sweeps of self-serve wagering machines, ticket jams, paper checks, etc.
Assigns daily locations and stations.
Supervises, evaluates, and trains new team members.
Responsible for daily communications with team; newsletters, shift meetings, etc.
Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement.
Performs all other duties as assigned.
Promotes outstanding customer relations.