Mutuels/Sportsbook Cashier (Swing) - Lincoln

Ho-Chunk, Inc.•Lincoln, NE

2d•Onsite

About The Position

The Mutuels/Sportsbook Cashier processes wagers for horse racing and sporting events with accuracy, efficiency, and professionalism. This role is responsible for entering betting information, issuing tickets, paying winning wagers, balancing cash banks, and providing superior guest service. While the schedule varies, approximately 90% of time will be spent working in mutuels. WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region. Their work is guided by core NATIVE values: Native American Owned & Proud, Accountable, Team-Focused, Innovative, Visionary, and Excellence.

Requirements

Must be 21 years of age or older
High school diploma or GED
Strong guest service and interpersonal skills
Proficiency with Microsoft Office Suite or related software
Excellent organizational skills and attention to detail
Strong analytical and problem-solving abilities
Ability to secure and maintain NE Gaming License

Nice To Haves

Experience as a Sportsbook or Mutuels Writer/Teller
One (1) year of guest service and cash/credit card processing experience
Bilingual skills

Responsibilities

Accurately write, verify, and issue payments for sports and horse racing wagers in compliance with company policies, state regulations, and federal gaming statutes.
Follow all procedures for the sale and payout of tickets.
Educate guests on wagering rules, procedures, betting lines, and odds.
Maintain and balance a cash bank throughout the shift, reconciling transactions at shift end.
Maintain work area cleanliness and ensure adequate inventory of supplies.
Address guest questions, concerns, or complaints, escalating as needed.
Maintain knowledge of sporting and horse racing events, property promotions, and offerings.
Follow company safety standards and prioritize workplace safety.
Stay current on industry developments, resources, and best practices through ongoing training.
Present a professional appearance and demeanor at all times.
Provide excellent customer service and communication in all guest interactions.
Perform other related duties as assigned.