Mutual Funds Customer Service Representative

U.S. Bank • Milwaukee, WI

3d • $60,435 - $71,100 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
The Mutual Funds Specialist will serve as a liaison between GFS Mutual Fund clients and financial intermediaries in the areas related to electronic trading as well as broker/dealer servicing. The processing of trades, including timely and accurate resolution of rejects, account transfers and maintenance updates, problem solving and research, and money movement to/from financial institutions will be performed daily. Duties are balanced between customer service (to internal and external clients), processing, and projects. The Mutual Funds Specialist may also be involved in Closed End fund trading, Exchange Traded Fund servicing as well as other specialized activities as dictated by the client.

Requirements

• Bachelor's degree in accounting or finance, or equivalent work experience
• One to two years of related work experience
• Strong computer navigation skills using a variety of software packages including Microsoft Office applications

Nice To Haves

• Three or more years of finance, accounting or reconcilement experience
• Experience with mutual fund processing, corporate actions or trade settlement
• Experience monitoring and reconciling trades through the NSCC platform
• Intermediate knowledge of financial industry
• Strong customer service skills
• Ability to plan and prioritize multiple processes effectively with strong attention to detail
• Ability to identify and resolve/escalate problems with minimal guidance
• Strong written and verbal communication skills

Responsibilities

• Serve as a liaison between mutual fund clients and financial intermediaries, supporting electronic trading, broker/dealer servicing, and account maintenance.
• Process mutual fund transactions, resolved trade exceptions, managed account transfers, and facilitated money movement activities.
• Deliver exceptional service to internal and external clients while researching and resolving operational issues.
• Support mutual fund, ETF, and closed-end fund operations, ensuring accurate and timely transaction processing.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level