Mutual Fund Relationship Manager 3

U.S. Bank • Milwaukee, WI

5d • Hybrid

About The Position

U.S. Bank Global Fund Services offers a comprehensive suite of services including fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services, and alternative investment product services. These services are designed to allow fund sponsors to concentrate on investing while U.S. Bank manages business interests and mitigates risks. As a Transfer Agent, the company serves as a liaison and provides services to over 200 mutual fund/alternative investment companies and their shareholders. There are numerous opportunities for individuals with excellent multitasking abilities to provide a superior level of service within the mutual fund industry to growing groups of high-profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long-lasting relationships through excellent verbal and written communications.

Requirements

• Bachelor's degree in business administration or related field, or equivalent experience
• Four to six years of experience in a mutual fund related or brokerage industry position
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision.
• Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impact the mutual fund industry.
• Working knowledge of applicable SEC & IRS regulations as well as understanding of mutual fund investment company concepts.
• Excellent oral/written communication skills, organizational & time management skills and problem-solving abilities.
• Excellent PC skills and working experience in Windows environment & Office Suite products.
• Working knowledge of software programs and applications specific to Fund Services.
• Manage client relationships and may assist TA Client Service Managers with client responsibilities and departmental initiatives.
• Interaction with the client and client visits/and or presentations may be accompanied by Senior TA Client Services Manager.
• Flexibility with work hours as required meeting expectations of the client.

Responsibilities

• Act as the primary liaison for clients regarding transfer agent (TA) services, providing professional, timely support to mutual fund clients, shareholders, auditors, and internal partners
• Build and maintain strong client relationships by responding promptly to inquiries, understanding client priorities, and ensuring a high level of client satisfaction
• Educate clients on new transfer agent product offerings, industry updates, and enhancements, including promoting adoption of digital tools and solutions
• Evaluate pricing and support client adoption of new services in alignment with business goals and client needs
• Partner with transfer agent teams to identify and implement process improvements that enhance client experience and operational efficiency
• Ensure adherence to internal standards, client service level agreements (SLAs), and regulatory requirements, including SEC and IRS guidelines
• Demonstrate strong organizational skills by effectively prioritizing work, managing multiple tasks, and adapting to shifting client needs and deadlines
• Leverage in-depth knowledge of transfer agent functions and processes to support operations and resolve complex issues
• Produce high-quality work that is accurate, thorough, and detail-oriented
• Collaborate with cross-functional teams across the organization to deliver consistent and effective service
• Provide peer leadership by sharing knowledge, supporting team members, and reinforcing understanding of internal policies and procedures
• Contribute to a culture of continuous improvement, risk awareness, and employee engagement aligned with quality management standards

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree