Music Access Services Manager

University of North Texas System•Denton, TX

7d•$39,600•Onsite

About The Position

The Music Access Services Manager oversees daily public service operations in the Music Library while fostering a supportive, high-performing team environment through effective supervision and mentorship of student assistants. Operations under this role’s purview include: circulation, reserves, shelving and stacks management, resolving patron borrowing and fines disputes, and first-line reference assistance. Duties also include staffing the Music Services Desk as needed and assisting with in-person and virtual outreach activities. This role applies creative problem-solving to streamline workflows, minimize service disruptions, and enhance user access to collections and spaces. The Manager provides responsive, user-centered service by addressing complex or ambiguous inquiries, de-escalating challenging interactions, and ensuring a consistently positive patron experience. Working both independently and collaboratively, the position contributes to a collegial team culture in the Music Library and completes detail-oriented tasks with a high degree of accuracy. The role participates in the development, assessment, and implementation of public services policies, using data, user feedback, and operational insights to inform decisions. While the schedule primarily aligns with the business week, occasional night and weekend coverage is necessary.

Requirements

Bachelor's degree and three years of progressively responsible full-time library experience; or any equivalent combination of education, training, and experience.
Expert knowledge of library principles and policies, and extensive knowledge of specialized area functions and workflows.
Strong supervisory and leadership skills.
Evidence in working effectively with students, faculty, staff, and the community.
Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment.
Excellent written and oral communication skills.
Ability to establish and maintain effective working relationships.
Demonstrated critical thinking and independent decision-making skills.

Nice To Haves

Bachelor’s Degree or higher in Music, or substantial formal music education
Proven capacity to cultivate the potential in others
Ability to apply creative problem-solving strategies.
History of contributing positively to a collaborative team environment.
Demonstrated ability to resolve complex or unclear customer-service requests.
Experience using music reference sources to support access and basic user inquiries.

Responsibilities

Supervise Music Services Desk student assistants, including: hiring and training; preparing schedules; ensuring that shifts are covered; managing time reporting; and conducting reviews and progress reports for student assistants.
Manage and oversee activities conducted at the Music Services Desk, including creating and maintaining training materials, overseeing and documenting workflows, maintaining accurate signage for the Music Service Desk and stacks, and maintaining up-to-date information about services on the library’s web site.
Participate in access services activities, including handling all circulation issues with Music Reference Librarian; creating and keeping up-to-date stacks maintenance procedures; answering reference and directional questions; representing the department in Circulation workgroup; and identifying and resolving complex problems relating to access services.
Oversee tangible and digital reserves for various library materials, including contributing to Music reserves policy; coordinating digitization, scanning, editing, and accessibility measures for reserves; and making items available in a timely fashion.
Assist in Music Library outreach efforts, including participating in the Music Library’s social media efforts, orientation activities, and various presentations and programs held by the Music Library.
Maintain coworker effectiveness and good attendance by fostering good relationships with coworkers, collaborating with other library departments, participating in Music Library and library-wide activities, participating in staffing various service points in the Music library, and working regularly scheduled hours.