Access Services Coordinator

Wofford College•Spartanburg, SC

2d•Onsite

About The Position

Reporting to the Access Services Librarian, the Access Services Coordinator supports the core access services operations of the library including fulfillment, resource sharing, digitization services, and statistical data collection and reporting. The Access Services Coordinator hires, schedules, trains and supports approximately 18-22 student employees in performing routine access services operations. This individual provides dedicated and responsive customer service to patrons in a variety of methods. The Access Services Coordinator is a salaried, exempt 1.0FTE position. Because this position serves as the back-up to the student employees who open the building, normal work hours during the academic terms are 7:45 a.m. – 4:15 p.m. with an hour lunch break. During intersession periods, hours are 8:30 a.m. – 5:00 p.m. Contingent on library functions or events, occasional evening or weekend hours will be required; otherwise, the normal expected hours of performance are minimally 37.5 hours/week.

Requirements

Associate’s degree or completion of 60 semester hours from an accredited college or university.
Demonstrated leadership skills such as empowering, inspiring, and motivating a team.
Excellent verbal and written communication skills.
Superb customer service skills.
Proficiency in the use of standard hardware and software applications used in a library environment, including office equipment (copier, scanner, etc.), MS Office tools (Word, Excel, PowerPoint, and Outlook).
Strong digital literacy skills.
Commitment to diversity, equity, and inclusion.
Excellent project management skills as evidenced by the ability to prioritize, organize, monitor, and complete tasks and projects on schedule.
Adaptability and agility in a consistently fluctuating environment.
Ability to work effectively both independently and as a member of a team.
Identifies, resolves and assesses solutions to problems.
Dependable and reliable.
Ability to pay close attention to detail.
Ability to push a loaded book cart (approximately 300 pounds), lifting (up to 50 lbs.), bending, standing for long periods of time, stooping, moving furniture, etc. either with or without reasonable accommodations.

Nice To Haves

Prior work experience in a library environment.
Three years of prior supervisory experience.
Proven track record of motivating, supporting and developing employees.
Proficiency with an Integrated Library System.
Understanding of library ethics and copyright law.
Thorough knowledge of Library of Congress Classification.
Familiarity with copyright laws and regulations.
Experience with Workday.
Experience using Alma and/or Tipasa.

Responsibilities

Recruits, hires, trains, supervises, evaluates and supports student employees engaged in Access Services functions.
Creates student employee schedules and monitors student attendance (including time-off requests, shift trades, etc.) through ScheduleFly.
Processes monthly payroll by approving timesheets through Workday.
Fosters a sense of team work and information sharing among all Access Services team members.
Provides continuous training opportunities in addition to creating and updating training materials for student employees to build knowledge of library systems and services.
Conducts coaching and counseling sessions according to library policies and procedures to alter non-compliant behavior.
Responsible for creating and leading professional development opportunities.
Manages performance reviews during the fall and spring semesters, processing wage increases through Workday.
Partners with Access Services Librarian to update student employee job descriptions.
Serves as the primary contact for patrons when processing resource sharing requests, including borrowing and lending, in accordance with interlibrary loan best practices (timeliness, accuracy, follow-through, etc.).
Addresses internal and external customer service issues related to resource sharing with the support of the Access Services Librarian.
Complies with copyright and licensing terms associated with resource sharing workflows and vendor licenses.
Gathers and compiles accurate resource sharing statistics from all relevant platforms.
Performs general fulfillment tasks such as holds, reserves, circulation, digitization requests, resource sharing, and customer service.
Monitors the accessibility, cleanliness, and professional appearance of library spaces.
Ensures patron physical access to public computers, printers, and scanners, including instructing patrons in proper use of the equipment.
Serves as the primary contact for equipment maintenance requests.
Addresses customer service issues related to spaces.
Provides directional guidance and reference referrals to patrons.
Updates the library hours on the website and building signage.
Orders and maintains the tidiness and organization of supplies related to Access Services operations.
Supports Access Services Librarian with programming, marketing and outreach as needed.
Gathers and compiles usage statistics related to fulfillment and building use.
Aid library staff members in collection of data and other projects.
Attend seminars, trainings, or meetings as needed or assigned in keeping current with library circulation trends, needs, and information.
Participate in college and library committees.