Museum Security Associate (Day)

HILLWOOD MUSEUM•Washington, DC

1d•Onsite

About The Position

The Museum Security Associate is responsible for monitoring access control, observing situations to identify hazards, and reporting suspicious activity or unsafe conditions. This role adheres to building opening and closing procedures, utilizes security systems for surveillance, and works in assigned areas such as the Front Gate to provide a welcoming experience while managing access. The associate also ensures a positive visitor experience, manages crowds and vehicles during special events, and monitors the 24-acre campus, interior and exterior of buildings from the control room. Additionally, this position provides mentoring and coaching to museum assistants, demonstrates knowledge of Hillwood's policies, collections, and gardens, oversees emergency evacuations, and answers visitor questions. Crowd management and wayfinding are also key responsibilities.

Requirements

Proficiency with access control, intrusion detection, fire detection/suppression, and video surveillance.
Experience in customer service.
CPR Certification, Certified First Responder, and AED Certification
An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
Strong observation skills.
A warm, empathetic, and enthusiastic communicator.
Flexibility, patience, and a positive outlook.
Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
Timely and responsive in correspondence via email and phone.
Basic comfort level with and regular use of email and computers.
Demonstrates a commitment to the spirit of Hillwood's mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
Use of a radio for communications.

Responsibilities

Monitors access control using Hillwood's security software platforms.
Observes and evaluates situations to determine any hazards and reports any suspicious activity, injury/illness, or unusual/unsafe conditions.
Adheres to Hillwood's building opening and/or closing procedures including locking and unlocking and arming and disarming alarms.
Uses security systems such as cameras, fence alarms, key access control, and card access to provide regular surveillance.
Works in assigned areas such as the Front Gate, provides a gracious welcome while balancing access control.
Assures a positive, enjoyable visitor experience.
Provides special event crowd and or vehicle management.
Monitors the 24-acre campus, interior and exterior of campus buildings from the control room.
Provides mentoring and coaching to museum assistants
Demonstrates knowledge of Hillwood's policies and procedures, collections, and gardens.
Oversees emergency evacuation of visitors
Answers Hillwood-related and general questions
Performs crowd management and wayfinding