Museum Assistant
HILLWOOD MUSEUM•Washington, DC
•$0 - $20•Hybrid
About The Position
The Museum Assistant greets and orients visitors, acts as a rover or sits at a static post inside the Mansion, and answers general questions about the Museum and exhibits. This role augments Hillwood Security by observing and reporting suspicious activity, injuries, or unsafe conditions, ensuring a positive visitor experience. Responsibilities may also include assisting with special event crowd and vehicle management.
Requirements
- Experience in customer service.
- An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
- Strong observation skills.
- A warm, empathetic, and enthusiastic communicator.
- Flexibility, patience, and a positive outlook.
- Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
- Timely and responsive in correspondence via email and phone.
- Basic comfort level with and regular use of email and computers.
- Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
- Use of a radio for communications.
- Communicate professionally in person, over the telephone, through email and other electronic means.
- Stand and or walk for extended periods of time.
- Ascend/descend stairs, move about their assigned area.
- Visually or otherwise identify, observe and assess.
- Occasionally required to lift, drag and/or move up to 15 pounds unassisted.
Nice To Haves
- Interested in learning about decorative arts, the Museum’s collection and founder.
Responsibilities
- Greets and orients visitors at the coat check in the Mansion.
- Acts as rover or sits a static post inside the Mansion.
- Answers general questions about the Hillwood/exhibit for visitors.
- Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions.
- Assures a positive, enjoyable visitor experience.
- May assist with special event crowd and or vehicle management.
- Welcomes and greets visitors and checks coats/bags.
- Provides information and directions to visitors.
- Reports suspicious activity to Security.
- Relays any emergency information to Security for their response.
- Answers Hillwood-related and general questions.
- Assists Security with emergency evacuation of visitors.
- Circulates throughout assigned area and/or sits a fixed post to observe visitor activity.
- Assist Security with vehicle management.
- Assist Security with crowd management and wayfinding.
Benefits
- A fabulous work culture that inspires your best work
- Flexibility with a hybrid work environment
- Support for career development with internal and external opportunities to learn and grow
- Comprehensive health coverage with HSA contributions up to $3,000 annually
- Retirement Savings Plan with up to 5% employer match
- Life and disability insurance at no cost to you
- Metro commuter benefits of up to $100 per month
- Best in class paid time off—3 weeks vacation, 80 hours sick leave, and 11 paid holidays
- Mental wellness support
- Discounts in the shop and Hillwood café
- Free admission to the museum
- Casual Monday
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
