Museum Sales Associate (Full-Time)

The HR Team • Baltimore, MD

8d • Onsite

About The Position

Port Discovery Children's Museum is seeking a full-time Museum Sales Associate to connect families, schools, community groups, and visitors with the museum’s programs and experiences. The role supports Group Sales, Memberships, the Box Office, Birthday Parties, and Overnights by assisting customers, processing reservations and payments, maintaining accurate records, and helping deliver exceptional guest experiences. Associates are cross-trained across Sales functions and may be assigned to different areas based on customer volume, staffing, and departmental priorities.

The position is 40 hours per week, scheduled Monday, Tuesday, Thursday, Friday, and Saturday, with flexibility based on museum needs. Additional availability during holidays, special events, trainings, staff meetings, and occasional evenings is expected. Starting pay is $21 per hour. Work is performed indoors, primarily in an office and sedentary setting, with moderate to high noise levels and interaction among small groups of children and caregivers.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of professional work experience.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities accurately and with attention to detail.
• Comfort handling payments and working with CRM, ticketing, or point-of-sale systems.
• Ability to work collaboratively and adapt to changing departmental needs.
• Must be at least 18 years of age and able to pass a criminal background check.

Nice To Haves

• Experience in sales, customer service, admissions, hospitality, administration, or a related field.

Responsibilities

• Respond to customer inquiries by phone, email, and in person, providing accurate information about Sales products, pricing, availability, and policies.
• Process reservations, payments, changes, confirmations, and routine transactions across Group Sales, Membership, Birthday Parties, Overnights, and other revenue lines.
• Build customer relationships through timely follow-up and regular outbound sales activity, including cold calls and email outreach, to generate leads and support revenue goals.
• Maintain accurate customer and booking records in Veevart, including communication logs, payments, agreements, notes, and required documentation.
• Provide scheduled Box Office coverage, including ticket and membership sales, guest check-in, and general customer assistance.
• Handle cash transactions, counts, reconciliation, and assigned opening or closing procedures.
• Lead daily group check-in, ensuring accurate reservations, attendance, and payments and an efficient guest arrival experience.
• Maintain working knowledge of Sales products, promotions, policies, and procedures through ongoing training and cross-training.
• Participate in Sales meetings and communicate customer feedback, recurring issues, leads, and operational needs to Sales leadership.
• Support Sales Managers and the Associate Director with reporting, customer follow-up, promotions, and other revenue-generating activities.

Benefits

• Free parking.
• Free museum admission for family.
• Group medical, dental, and/or vision insurance options.
• Vacation, personal, and sick leave.
• Retirement savings with a Museum match after 6 months.
• Museum-provided life and disability insurance.
• Employee assistance program (EAP), travel assistance, and grief counseling support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED