House Manager, Museum Program
About The Position
The Museum Program House Manager manages front-of-house operations and the visitor experience for public programs in the DFT Auditorium, Lecture Hall, and other programmable spaces, under the guidance of the Director, Public Programming. The role is part-time and non-exempt, with occasional remote-work eligibility. The position supports a positive, accessible audience experience; prepares spaces and event materials; coordinates with performers, staff, and volunteer ushers; and helps protect and maintain the theatre and historic building. The manager also prepares for emergencies, documents events, and applies DIA values to interactions in support of a culture of belonging.
Requirements
- Associate degree in theatre management or a related field; additional years of experience may substitute for the degree requirement.
- Three years of experience managing front-of-house operations in a performing arts venue.
- Working knowledge of the Americans with Disabilities Act (ADA) and fire-code compliance in performing arts settings.
- Organizational skills to plan, manage, prioritize, and complete multiple ongoing projects to meet deadlines and goals.
- Active listening and communication skills, including the ability to communicate clearly and professionally.
- Ability to provide information, ideas, and instructions clearly, effectively, and professionally in speech and writing.
- Demonstrated ability to provide strong customer service.
- Ability to calmly and professionally de-escalate and resolve challenging situations with team members and visitors.
- Ability to communicate with, manage, and oversee volunteers so they complete tasks and meet expectations.
- Collaboration skills to work across internal departments and divisions and with diverse external stakeholders.
- Ability to identify challenges and opportunities, engage others in resolving them, and recommend appropriate courses of action.
- Ability to work regular weekend, evening, and holiday hours.
- Proficiency in the latest version of Office 365.
- Proficiency with remote-work technology, including scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
- Ability to establish and maintain professional, productive, and courteous interactions that promote positive teamwork, including performing work involving interaction or speaking with others and responding appropriately to constructive feedback or suggestions for improvement from a supervisor.
- Ability to access stairs and assist visitors with disabilities.
Responsibilities
- Monitor program quality from the front of house to ensure a positive audience experience.
- Prepare front-of-house areas for audiences by checking restrooms, lobbies, and lights, and confirming that all areas are barrier free.
- Design required signs, notes, and programs.
- Assist performers with load-in, load-out, parking, special needs, and other assigned accommodations.
- Protect, maintain, and preserve the theatre and historic building, and report repair or maintenance needs.
- Anticipate and prepare for emergencies, and prepare and train volunteer ushers for evacuation emergencies.
- Collaborate with other theatre staff in advance of show presentations.
- Manage volunteer ushers’ schedules and assignments.
- Prepare notes and/or programs for events.
- Complete a written report for every event, show, or film.
- Apply DIA values in interactions to support a culture of belonging among internal and external stakeholders.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
Associate degree
