Museum Guide

U.S. Space & Rocket Center•Huntsville, AL

About The Position

The Museum Guide provides prompt, courteous, and professional service to guests, trainees, and employees at the U.S. Space & Rocket Center. The role conducts tours, presentations, live demonstrations, simulation operations, and educational programming in a consistent manner that reflects the Center’s Mission, Vision, and Spirit. Museum Guides cross-train across multiple areas to support museum needs and work as part of a team. The position reports to the Museum Operations Manager and has no supervisory responsibilities. The role serves guests of all ages, facilitates group activities and field trips, operates exhibits and indoor and outdoor simulators, and helps maintain a clean, organized, and safe environment. Work includes completing checklists and safety checks, reporting damaged exhibits or simulator malfunctions, and providing accurate explanations of simulator operations. The position involves extensive public interaction and work both indoors in climate-controlled spaces and outdoors in varying weather conditions. This is a part-time position paying $16.00 per hour. Expected hours are Fridays through Mondays, between 9:45 a.m. and 4:15 p.m. during the down season (November 1–February 28/29), and between 8:45 a.m. and 5:15 p.m. during peak season (March 1–October 31). Hours may change based on museum needs, and additional hours may include special events after regular operating hours.

Requirements

High school diploma or GED.
At least 12 months of experience working with the public.
Excellent verbal communication skills to interact effectively and courteously with the general public.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must be able to work Fridays, Saturdays, Sundays, and Mondays during the stated seasonal hours.
Must be able to operate museum simulators without fear or anxiety, for the safety of trainees and guests.

Responsibilities

Cross-train across multiple areas to serve the needs of the museum.
Provide guests with a quality museum experience that meets or exceeds museum expectations.
Conduct scheduled and impromptu presentations, live demonstrations, and tours professionally and on time, following the Museum Guide Tour handbook and Museum Standard Operating Procedures.
Facilitate daily activities for groups of all ages, including leading field trips and following assigned schedules.
Complete opening and closing checklists and promptly report malfunctioning or damaged artifacts and exhibits to museum or technical staff.
Operate museum exhibits effectively, efficiently, and safely for the public.
Patrol assigned museum areas and promptly assist guests and answer questions in a manner consistent with the Center’s Mission, Vision, and Spirit.
Maintain a clean, organized, and safe working environment for guests and employees.
Operate indoor and outdoor simulators safely, effectively, and efficiently in accordance with museum standards.
Perform safety checks and complete required checklists before opening simulators.
Ensure simulators are operated correctly and on schedule.
Report simulator problems or malfunctions promptly to museum leadership or technical staff.
Give guests and trainees accurate verbal presentations about the nature and operation of simulators in an understandable manner.
Complete related tasks and assignments accurately and on time, meeting or exceeding the expectations of the Museum Manager or Assistant Manager.
Contribute to team development, maintain professional relationships with coworkers and other departments, assist as needed, and support constructive issue resolution.
Adhere to and participate in the Center’s safety program, attendance policies, and conduct policies.