MUSEUM GUIDE

U.S. Space & Rocket Center•Huntsville, AL

About The Position

The Museum Guide provides prompt, courteous, and professional service to guests, trainees, and employees. The role conducts tours and presentations in a consistent, educational, and professional manner that reflects the Mission, Vision, and Spirit of the U.S. Space & Rocket Center. It also includes operating simulators and supporting educational programming. The team broadly organizes, plans, and executes the appropriate mission for the Center. The position cross-trains across multiple museum areas and reports to the Museum Operations Manager. It works as part of a team to deliver a quality museum experience, facilitate activities for groups of all ages, operate exhibits and simulators safely, and maintain a clean, organized, and safe environment. The role has no supervisory responsibilities and requires no travel.

Requirements

High school diploma or GED.
At least 12 months of experience working with the public.
Excellent verbal communication skills to interact effectively and courteously with the general public.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must be able to work Fridays, Saturdays, Sundays, and Mondays during the specified operating hours, which vary by season.
Must be able to work outdoors in varying weather conditions, including heat, cold, and rain.
Must be able to operate museum simulators without fear or anxiety for the safety of trainees and guests.

Responsibilities

Cross-train across multiple areas to meet museum needs.
Meet or exceed museum expectations for providing guests with a quality museum experience.
Conduct scheduled and impromptu presentations, live demonstrations, and tours professionally and on time, following the Museum Guide Tour handbook and Museum Standard Operating Procedures.
Facilitate daily activities for groups of all ages, including leading field trips and adhering to assigned schedules.
Complete opening and closing checklists and promptly report malfunctioning or damaged artifacts and exhibits to museum or technical staff.
Operate museum exhibits effectively, efficiently, and safely for the public.
Patrol assigned museum areas and assist guests and answer questions in a manner reflecting the Center's Mission, Vision, and Spirit.
Maintain a clean, organized, and safe working environment for guests and employees.
Meet or exceed professional and safety standards for operating indoor and outdoor simulators.
Perform safety checks and required opening checklists for simulators, and ensure they operate correctly and on schedule.
Report simulator problems or malfunctions promptly to museum leadership or technical staff.
Present accurate verbal information to guests and trainees about simulator operation in an understandable manner.
Complete related tasks and assignments accurately and on time, meeting Museum Manager or Assistant Manager expectations.
Support team development, maintain professional relationships with coworkers and other departments, assist as needed, and contribute to a positive approach to resolving issues.
Adhere to and participate in the Center's Safety Program, attendance policies, and conduct policies.