Museum Guide

Corning Museum of Glass•Corning, NY

1d•$17 - $19•Onsite

About The Position

Under the direction and mentorship of the Education and Interpretation department, the Museum Guide creates and implements approaches for helping gallery visitors have personally meaningful experiences with the historical, science, and art collections at The Corning Museum of Glass. A successful Museum Guide will incorporate the Museum’s mission, vision, and equity statement into relevant and engaging visitor-centered experiences. This is a part-time, year-round position.

Requirements

Experience working with the public desired
Respect and exemplify the mission, vision, and values of the Corning Museum of Glass in all interactions with colleagues, staff, volunteers and the public.
Represent the Museum in a professional manner at all times.
Adhere to all prescribed organizational and departmental policies and procedures.
Work with people from a variety of cultures; ability to maintain an appropriate voice for diverse audiences.
Calmly handle stress of high customer demands in a hospitality environment.
Work independently and as part of a team; strong collaboration skills.
Work with minimal supervision while consistently communicating status.
Ability to learn new technology quickly and thoroughly.
Enthusiastically and effectively interface with the public and internal stakeholders.
Excellent presentation skills and ability to speak in front of diverse groups.
Excellent listening skills.
Proven ability to handle multiple projects and tasks; resourceful mindset and flexible.
Strong ability to organize and synthesize complex information succinctly.
Outstanding ability to think creatively and identify and resolve problems.
Strong critical thinking skills and ability to synthesize and make connections among various contexts, histories, disciplines, and fields.
Focused on quality over speed; responsive and understands a sense of urgency.
Basic knowledge of Microsoft Office Suite.
Maintain confidentiality of information related to the Corning Museum of Glass and employees that may be encountered, either formally or informally, during the normal course of business.

Nice To Haves

Foreign languages desired

Responsibilities

Develop and facilitate experiences of the collection and special exhibitions at CMoG for visitors.
Develop and lead tours and other learning experiences designed to meet visitor needs of all ages and backgrounds.
Facilitate visitor-centered and engaging learning experiences.
Engage guests with the collection through hands-on inquiry learning experiences using objects in carts.
Reflect on delivery of tours and other learning experiences and implement changes to better suit the needs of guests.
Build knowledge of collection and visitor engagement strategies and take part in professional development opportunities as needed.
Collaborate with other departments when designing visitor experiences.
Locate and make strategic use of object and historic context research related to objects on display, including museum generated texts such as labels and web-based information.
Document and, in collaboration with the Education and Interpretation department, evaluate designed experiences with visitors.
Track and report Public Guided Tour numbers.
Assist with programs and maintenance of education materials in galleries and around the Museum, as needed.
Share expertise with colleagues and participate in Museum teams as needed or requested.
Proactively contribute to and nurture a community of learning that consists of Education and Interpretation department staff, other Museum Guides, and staff from additional departments within the Museum.
Answer visitors’ questions about the Museum’s collection, The Studio, Hot Glass demonstrations, The Rakow research Library, and amenities as needed.
Comply with all Museum rules and procedures for working with the public.
Demonstrate cultural competency when working with all visitors.
Welcome, orient, and initiate guided experiences when visitors arrive.
Coordinate and communicate visitor experience logistics in advance of each group's visit.
Follow the checklist for school group check-ins.
Actively and intentionally support the Museum’s commitment to diversity, equity, accessibility, and inclusion.
Actively support the Museum’s Advancement initiatives.