Museum Guide

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Museum Guide leads engaging and informative tours tailored to various visitor groups, enhancing their understanding of exhibits and cultural heritage. This role involves delivering detailed explanations, facilitating interactive educational activities, and providing exceptional customer service. The guide ensures visitor safety by adhering to established protocols and emergency procedures. Continuous learning and mentoring new docents are integral to maintaining high standards. The position supports the museum’s mission by promoting exhibitions and fostering a positive, professional environment that values integrity, collaboration, and ongoing improvement. The team delivers engaging guided tours that showcase Walmart’s heritage through interactive and tailored experiences. Members provide clear, detailed explanations of exhibits while maintaining high standards of customer service, safety, and ethical conduct. They adapt to various visitor needs, support ongoing learning, and encourage collaboration. By sharing comprehensive knowledge and creating meaningful connections, the team plays a vital role in preserving and promoting Walmart’s history and mission. Each member contributes to making every visit informative and memorable, ensuring a positive and enriching experience for all audiences.

Requirements

Proven experience leading engaging guided tours tailored to various visitor groups.
Strong public speaking skills with the ability to clearly explain historical context and exhibit significance.
Exceptional customer service aptitude, addressing visitor inquiries and providing assistance effectively.
Ability to adapt tours and educational programs to meet different audience needs.
Knowledge of emergency response protocols and commitment to visitor safety.
Upholds high ethical standards and professionalism in all interactions
Collaborative mindset with experience mentoring and supporting team members.
Commitment to continuous learning and staying current with museum content and best practices.
Proficient in cash handling and maintaining accurate records of tours.
Prior experience in customer service, public speaking, or teaching.

Nice To Haves

Prior experience working or volunteering in a museum or cultural institution.

Responsibilities

Lead engaging guided tours for various visitor groups, providing explanations of exhibits
Deliver exceptional customer service by addressing visitor inquiries and offering assistance throughout their museum experience.
Maintain current knowledge of exhibits and museum content through continuous training and professional development.
Ensure visitor safety by following established protocols and implementing emergency procedures when necessary.
Operate cash register
Knowledge of products sold
Answers phone practicing proper phone etiquette
Performs cleaning tasks in accordance with duty lists and standards

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.