Part-time Museum Gallery Attendant

Brandeis University•Waltham, MA

2d•Onsite

About The Position

The Rose Art Museum seeks to provide an engaging cultural experience for visitors, and Gallery Attendants, as the museum’s ambassadors, stand at the forefront of providing that experience. Gallery Attendants are responsible for representing the Rose with warmth and professionalism; welcoming and tracking visitors; providing visitors with information on exhibitions and programs; protecting the works of art on view; securing the building; and ensuring the safety of staff and public by strictly following security protocols. Other duties as assigned.

Requirements

1-3 years of total work-related experience
Outgoing, friendly and customer service-oriented
Ability to use tact and diplomacy when interacting with visitors, when resolving issues, and enforcing museum policies
Exhibit confidence when communicating museum policies and information to visitors
Become knowledgeable about the artists and exhibition on view
Ability to stand/walk and remain alert for duration of shift
Excellent attendance and be available to work a consistent schedule
Adapt in diverse situations under pressure and able to take direction
Ability to exercise initiative and good judgment at all times
Maintain professional appearance and demeanor
Ability to work with constituents and students from a variety of backgrounds
Familiarity and sensitivity to issues of diversity, equity, inclusion, and accessibility

Nice To Haves

Bachelor degree preferred
Training is required and will be provided

Responsibilities

Provide excellent customer service and maintain a courteous, friendly and informative attitude while looking after the welfare of the museum galleries.
Actively participate in training programs to improve knowledge of the museum, security and customer service skills.
Maintain order in assigned areas by addressing inappropriate behavior in a confident, calm, and friendly manner.
Serve as initial responder in the event of a visitor or other related emergency, contacting a supervisor when appropriate.
Provide friendly, quality information and orientation to students and other visitors during hours of operation and special events.
Follow security routines in opening and closing the building to include turning the lights on and off, as well as assist in exhibition activation and deactivation.
Complete a daily written activity log.
Assist in conducting crowd control procedures by monitoring and protecting museum visitors, galleries, buildings, equipment, facilities, and grounds.
Report to supervisor any missing or damaged objects or unusual conditions.
Report any irregularities as they pertain to building operations, safety, or fire hazards during patrol of premises.
Other related functions assigned by the VSM.