Museum Experience Associate (Part Time)

The Frick Museums and Art of Pittsburgh•Pittsburgh, PA

About The Position

The Museum Experience Associate (MEA) welcomes, orients, and provides customer service to visitors to the Frick Pittsburgh. MEAs work at the Grable Visitor Center admissions desk and Museum Store, processing tour and event reservations, selling tickets, memberships, and merchandise through point-of-sale systems, and sharing information about exhibitions, events, Café offerings, and museum policies. This United Steelworkers-represented position is part of the Frick’s effort to become an actively anti-racist organization and a vital resource for the entire community. The role is part-time and hourly, with an hourly rate of $15.35. The MEA must be available Sunday through Saturday, including evenings and weekends, and reports to the Museum Experience and Admissions Manager. A commitment to fostering an equitable and inclusive workplace culture is required.

Requirements

Excellent interpersonal and customer service skills, with the ability to communicate effectively with visitors and staff in person and over the phone.
Prior retail sales and cash-handling experience.
Self-motivation, adaptability, acceptance of challenges, and strong problem-solving skills.
Exceptional organizational skills and attention to detail.
Ability to handle a variety of responsibilities under pressure.
Commitment to fostering a workplace culture of diversity and inclusion and to creating an engaging, exemplary visitor experience.
Ability to safely lift up to 25 pounds unassisted, move around the site, and stand for extended periods.
Successful clearance of a background check.

Nice To Haves

Competency with point-of-sale or reservation systems.

Responsibilities

Answer and direct phone calls, respond to questions, and provide site-specific information.
Process reservations for exhibition admission, tour tickets, public programs, and special events.
Engage visitors in the Museum Store, help them select merchandise, and suggest complementary items to maximize sales.
Promote and sell memberships, participate in achieving membership sales goals, and promote current and upcoming site-wide events and programs.
Welcome and orient visitors while providing excellent customer service.
Open and close admissions and store registers and assist with daily Visitor Center operations.
Handle cash, credit card, and special transactions efficiently.
Maintain working knowledge of the point-of-sale system and troubleshoot hardware and ticketing software.
Maintain the Visitor Center’s appearance and keep merchandise displays fresh and clean through daily restocking and dusting.
Perform other duties as assigned.