Museum Attendant Guard (Overnight Shift)

New York Hall of Science • New York, NY

2d • $0 - $19 • Onsite

About The Position

The New York Hall of Science (NYSCI) seeks an experienced Museum Attendant Guard to join its dedicated Security Team. Guards are responsible for ensuring the safety of visitors and staff, patrolling assigned areas, and protecting exhibits, buildings, and grounds. Guards also support overall operations, including general cleaning responsibilities, and assist guests. NYSCI has approximately 102 full-time and over 150 part-time and casual staff members. Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives. NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM, by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play.

Requirements

• 2+ years of prior Security experience in a Museum or Cultural Institution setting
• Previous customer service experience
• FDNY Certificate of Fitness, F-03
• Must possess and maintain current, valid New York State Security Guard Registration from New York State (8) hour and (16) hour training certification
• Strong computer skills
• Flexible availability to work day, mid shift, and night guard shifts, including weekends, holidays, and special events as needed.

Nice To Haves

• High School Diploma or equivalent
• Bilingual and Multilingual language
• Previous security guard experience
• Previous customer service experience
• FDNY Certificate of Fitness, F-03
• First Aid and CPR Training, within the past 12 months (preferred)

Responsibilities

• Protect exhibits and Museum property, patrolling assigned areas, buildings, and grounds
• Guard and protect exhibits, displays, and mountings, etc., from loss or damage due to theft, vandalism, fire, etc
• Provide the highest level of customer service during interactions with all guests
• Advise guests of the location of other exhibit halls, restrooms, etc. Answer questions where possible and refer guests to others when appropriate
• Monitor visitor behavior and encourage compliance with safety measures and guidance among visitors of all ages, either in organized groups or as individuals.
• Maintain order in the areas of assignment and assist in the detection and ejection of disorderly persons
• Report any damage to exhibits, unsafe conditions, loose floor tiles, torn window shades, etc.
• Report any unusual occurrences, such as minor accidents, and other cases requiring additional help or escalation
• Escalate any report of lost children or other persons in need and assistance in relevant search efforts as directed
• Perform fire watch duties as directed and assist in the emergency evacuation of visitors and staff when required
• When assigned to night shifts, perform safety and hazard patrols throughout public and all non-public areas
• Follow the guest sign-in procedures and monitor business guests
• Monitor the loading dock and assist in the facilitation of deliveries and loading
• Operate freight and passenger elevators
• Perform various cleaning activities as assigned
• Maintaining proper temperatures during the heating season as trained.
• Other related duties and responsibilities, as assigned

Benefits

• Health, dental, and vision insurance options
• Flexible spending accounts for healthcare, dependent care, and commuter benefits
• Pension plan and 401k plan
• Free life insurance coverage
• Paid vacation and sick leave
• 13 paid holidays off
• Flexible work schedules
• Employee Assistance Program
• Free onsite parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED