Museum Associate

SIMON WIESENTHAL CENTER•Los Angeles, CA

2d•$21 - $21•Onsite

About The Position

The Museum Associate is one of the primary staff team members to interface with the museum guests. They welcome guests to the museum, work museum programs and events, sell merchandise and tickets, and answer general inquiries about the museum. Museum Associates assist with the daily operations of the museum, including guest relations, group tours, sales, and special events.

Requirements

2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions
Excellent written, verbal and interpersonal skills
Highly motivated, shows initiative, and the ability to problem solve
Ability to prioritize and multi-task; think creatively and strategically
Ability to communicate effectively in public
High degree of flexibility, can adapt easily to changing environments and tasks

Nice To Haves

Curious, collaborative, a great multi-tasker and have excellent customer service abilities

Responsibilities

Demonstrate knowledge of and effectively communicate and promote the Museum of Tolerance’s programs and services
Staff the ticket desk including on-site and telephone ticket sales
Support the bookstore as sales associate
Lead tours in the MOT permanent exhibits and special exhibitions
Work with group-reservations coordinator to process payments for schools and other groups
Facilitate the safe conduct of student and other groups to and from their buses in coordination with security
Assist with special projects and events, including support of Special Events Coordinator
Communicate pertinent information regarding museum logistics, professionally handle any issues with programs or visitors
Monitor the flow of all people throughout the museum