Musculoskeletal (MSK) Clinical Manager

Devoted Health • Waltham, MA

4d • Remote

About The Position

Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can improve healthcare experiences and outcomes for our patients. The Musculoskeletal (MSK) Program represents a significant part of this commitment to our members. The program seeks to ensure that all members receive the right musculoskeletal care at the right place at the right time. Patients with musculoskeletal issues are often directed to low efficacy, low value care pathways which generate poor outcomes. The goal of the MSK program is to create highly efficacious, high value care pathways for all Devoted members with MSK needs. The MSK Coordinator plays an integral role in establishing and growing the MSK program within Devoted Medical. The role is a full time, virtual position geared towards a person with the desire and passion to roll up their sleeves and make the healthcare system as it should be. This person should have the vision and flexibility to take broad program goals and translate them into actions and outcomes by whatever means necessary. Key performance indicators include, but are not limited to: member engagement, program enrollment and graduation, member MSK specialty utilization, member MSK total cost of care and expanding the clinical model to all applicable Devoted members.

Requirements

• Doctorate of physical therapy with 3 years of clinical experience

Nice To Haves

• Experience managing other clinicians and/or clinical programs preferred

Responsibilities

• Design a compliant set of MSK interventions that can be layered across digital and virtual interactions
• Test and iterate on program design to drive engagement and graduation
• Proactively outreach to identified members with eligible MSK conditions
• Effectively sell MSK intervention and guides members through clinical funnel
• Provide member anticipatory guidance on an initial and ongoing basis
• Liaise with providers, both internal and external to Devoted Medical, to sell MSK program and coordinate care
• Identify any needs for clinical escalation and liaise with appropriate resources
• Monitor program KPIs and drive improvement in areas of underperformance
• Execute on identified opportunities for clinical model expansion

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree