Municipal Customer Service Representative

City of Concord•Concord, NH

5d•Onsite

About The Position

Performs work conducting cash transactions while dealing courteously and diplomatically with the public. Responds to requests for information and assistance; balances receipts; enters and retrieves information using a computer.

Requirements

High school diploma, GED or any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
State of NH Municipal Agent Certification and State of NH Driver Protection Privacy Certification must be obtained within the probationary period or as classes become available.
Basic mathematical computations, including addition, subtraction, multiplication, and division.
Word processors and/or computers.
Principles and practices of office procedures, rules, and regulations.
Making change in money.
Dealing courteously and diplomatically with difficult people and the general public.
Performing basic mathematical computations, such as adding, subtracting, multiplying, and dividing.
Operating various office equipment.
Entering and retrieving information using a computer.
Communicate effectively orally and in writing with a variety of types of individuals.
Read, understand, and use judgment in the application of laws and regulations to area of assignment.
Understand and carry out written and oral instructions.
Prepare clear and concise reports.
Establish and maintain effective office relationships.
Work in an open office environment with several activities and conversations taking place at the same time.
Organize work, set priorities, and meet critical deadlines.
Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.
Occasionally lift light or heavy objects.
Climb ladders.

Responsibilities

Prepares Motor Vehicle Registrations and Titles; issues plates; collects city and state fees; inventories state supplies; answers motor vehicle tax questions; provides information while adhering to confidentiality and privacy laws.
Assists with all aspects of tax liening and tax deeding; assists with the processing of reminder notices; calculates payoff amount for past due bills.
Processes payments for property taxes, water and sewer charges, and general accounts receivable bills.
Balances cash drawer to end of day reports and prepares deposit for the bank.
Conducts cash, check, and credit card transactions with the public.
Performs collection calls for past due accounts.
Assists the department with compiling statistics and reports; maintains appropriate files.
Enters and receives technical information into a computer in order to update records, process transactions, and respond to requests for information.
Processes incoming and outgoing mail
Answer incoming phone calls
Performs other related duties as assigned.