Municipal Court Support Specialist

City of Lubbock•Lubbock, TX

About The Position

Under the general supervision of the Presiding Judge and Court Administrator, the Municipal Court Support Specialist provides customer service and performs general duties supporting Municipal Court operations. The role interacts with internal and external customers regarding municipal court citations involving Penal Code violations, traffic laws, city ordinances, and state statutes. The position works under close supervision with minimal latitude and exercises judgment within the scope of the law. The specialist assists the public with court-case information and processes, schedules hearings and trials, explains applicable case options, processes payments and court paperwork, maintains records, and supports daily courtroom dockets. The role requires accurate application of relevant laws, codes, policies, and procedures, careful handling of confidential information, regular and punctual attendance, and courteous communication with the public and City personnel.

Requirements

High school diploma or equivalent GED, supplemented with coursework in typing, business machines, and personal computer operations; relevant work experience demonstrating acceptable proficiency may substitute for specific education requirements.
Three years of experience dealing with the public or in customer service, data entry, cash handling, and preparing daily deposits.
Valid Texas driver's license.
Knowledge of customer service techniques and basic office procedures.
Basic arithmetic and writing skills.
Ability to deal effectively and courteously with others.
Ability to read and comprehend court policies and documents.
Ability to prepare and maintain accurate records.
Ability to speak clearly and concisely.
Ability to operate a personal computer and a variety of office equipment.
Ability to perform the stated physical requirements, including sitting, standing, walking, occasionally lifting or carrying up to 10 pounds, fine motor dexterity, reaching, and frequent forward trunk flexion; continuous talking, seeing, and hearing.

Responsibilities

Assist the public in person and by phone by retrieving information and files and explaining available options and requirements related to court cases, warrants, and compliance.
Schedule jury and non-jury trials, juvenile hearings, civil cases, alcohol dockets, plea negotiation conferences, property hearings, show cause hearings, structural standards hearings, cruelly treated animal cases, and dangerous animal appeals.
Provide information about driver safety courses and deferred disposition options applicable to court cases.
Process fine and fee payments, maintain receipts, and balance the cash drawer.
Enter citation data into court software and update records.
Compile, type, record, and file court records, transcripts, reports, citations, summonses, warrants, letters, complaints, and other materials.
Analyze inquiries promptly and accurately to resolve citations in accordance with the law.
Learn, interpret, and apply laws, codes, policies, and procedures related to processing court documents.
Process jail paperwork, including bonds, payments in full, and requests for credit for jail time served.
Multitask using a personal computer and multiple software applications while assisting customers by phone, email, or in person.
Use a computer terminal and printer to type, enter, modify, and retrieve court documents, reports, records, letters, and other materials.
Sort, file, copy, and distribute mail, correspondence, court documents, and reports to appropriate personnel.
Assist with the daily courtroom docket by verifying schedules, researching cases, preparing paperwork, and documenting outcomes for cases called before the judge.
Maintain regular and punctual attendance and be prepared to begin work at the start of the workday.
Maintain the absolute confidentiality of records and information.
Support the relationship between the City of Lubbock and the public through courteous and effective communication in person, in writing, by telephone, and by email.
Keep the Presiding Judge and Municipal Court Administrator informed of pertinent issues.
Perform other duties as assigned.