Municipal Court Administrative Assistant

City of New London•New London, WI

About The Position

Provides office support for the New London–Weyauwega Municipal Court and serves as a point of contact for citizens with department matters, inquiries, and issues involving municipal court. Work is performed mostly in an office setting and includes operating computers and office equipment, handling court-related payments and documents, and supporting the Judge and Clerk. The employee must be available and present for work as scheduled and perform duties safely and efficiently in compliance with safety regulations and policies.

Requirements

High school diploma or equivalent.
One to three years of experience in a related field.
Current valid Wisconsin driver's license.
Ability to maintain confidentiality and perform duties professionally.
Knowledge of Microsoft Word, Excel, Outlook, and other custom software programs.
Knowledge of department procedures and cash drawer procedures.
Skill in communicating with people, diffusing angry people, and interpreting hard-to-follow requests.
Skill in organizing paperwork, filing, and following through on matters.
Ability to use a calculator, compute percentages, and perform basic arithmetic.
Ability to operate common office equipment, including a shredder, fax, copier, and multiline phone system.
Ability to work in a busy office with constant interruptions.
Ability to establish and maintain satisfactory working relationships with co-workers, city employees, and the general public.

Nice To Haves

Customer service experience preferred.

Responsibilities

Serve as a contact for the municipal court during court office hours, answering telephone calls and window inquiries.
Collect payments and process deposits.
Handle and process mail.
Assist in maintaining computerized court documents using Microsoft Word, Excel, and custom software programs.
Assist in maintaining court paperwork.
Assist the Judge and Clerk in court proceedings.
Perform follow-up administrative tasks related to court.
Communicate effectively with co-workers, the supervisor, police agencies, attorneys, and the public.
Handle complaints professionally.
Process department vouchers as assigned.
Participate in conferences, seminars, and meetings as assigned.
Direct problems to the Judge for resolution.
Perform other duties as assigned.