Municipal Building Receptionist

City of Flint•City Hall, MI

2d•Onsite

About The Position

Serves as a receptionist for residents, visitors, vendors, and employees entering City Hall. Provides accurate information regarding City services, processes, programs, and departments; assists with service requests; and performs administrative and clerical support duties to ensure efficient front-office operations. Maintains a high level of professionalism and customer service while assisting the public and City staff.

Requirements

High school diploma or equivalent.
One (1) year of customer service, receptionist, or administrative support experience.
Employment is contingent upon successful completion of all applicable pre-employment screenings and verification of eligibility to work in the United States, in accordance with applicable laws, civil service rules, and collective bargaining agreements.

Nice To Haves

Experience in municipal or public-sector environments is desirable.
Multilingual candidates who can read, write and speak alternate languages proficiently are strongly preferred.

Responsibilities

Greets and assists all visitors entering City Hall; maintains a welcoming and professional environment.
Provides basic information regarding City departments, services provided and public meetings/schedules.
Answers, screens, and routes incoming calls; responds to general inquiries; documents messages for staff.
Assists residents with submitting service requests for the Water Service Center, Streets, Blight, and other Public Works divisions.
Distributes forms, accepts completed documents, verifies completeness for various departments; routes materials to appropriate departments as required.
Issues visitor badges, maintains sign-in logs, and coordinates with Security to ensure appropriate building access.
Prepares correspondence, maintains filing systems, processes mail, and supports administrative staff as required.
Provides directions and information for City Council meetings, public hearings, and community events for general staff and the public.
Maintains logs, databases, and tracking sheets related to inquiries, service requests, and visitor activity.
May use multilingual communication skills to help residents access City services and information.
Performs other related duties as required.