Multinational Service Consultant

Zurich Insurance Group•Fresno, NY

12d•Hybrid

About The Position

Zurich is currently looking for an Multinational Service Consultant (Property) for our Multinational Operations Team in our New York Office. We are also open to hiring talent at one of our California based offices. As a member of Zurich's Multinational Operation’s Team you will enjoy the opportunity to fully apply and hone your communication and analytical skills. Specifically, you will consult with Account Teams to ensure the successful delivery of the Multinational Program servicing for complex accounts, including customer service requirements, service proposition and handling of various service delivery issues.

Requirements

Bachelors Degree and 4 or more years of experience in the Service Delivery area OR High School Diploma or Equivalent and 6 or more years of experience in the Service Delivery area
Knowledge of domestic and Multinational regulatory requirements, and Multinational manuscript wording
Knowledge of the business environment, finance, economics, reinsurance and fronting

Nice To Haves

Knowledge of Commercial Energy & Marine insurance
Experience with Captive and Reinsurance programs
Excellent communication skills
Multi-lingual
Ability to multi-task
Strong time management and organizational skills
Excellent analytical planning skills with ability to effectively manage changing priorities

Responsibilities

Manage the Multinational Program servicing end to end for complex accounts and is the point of contact for customer onboarding of assigned accounts, with input into the development of customer specific, value added services for existing and new customers.
Respond to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
Create and implement the agreed service plan, including documented Service Level Agreement (SLA), and monitoring of the ongoing delivery of services.
May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc.
Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions.
Maintain contact with prospects and/or customers to resolve complex problems.
Evaluate loss potential due to Catastrophe, severity and/or frequency.
Rate policies and check previously rated policies for proper rating.
Assist in developing rates.
Coordinate data entry submitted to the third-party vendor and perform quality checks on the entry before information is sent to the network.