Multimedia Technician

University of Miami•Coral Gables, FL

2d•Onsite

About The Position

The University of Miami's Library has an exciting opportunity for a full time Multimedia Technician to work in Coral Gables, FL. The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County. Reporting to the Head of Creative Studio, this position is responsible for ongoing technical support to faculty, staff and students using the Adobe Creative Cloud and other multimedia software, hardware, the lab audiovisual equipment, and large format & 3D printing. The position is located at Creative Studio’s main lab in UM’s main library, Otto G. Richter. This position supervises student employees and trains them to provide service and assistance to patrons working with multimedia software, hardware, and other digital tools and technologies. The main area of focus for this position is instruction and consultation support for videography, including use of editing software like Adobe Premiere and iMovie as well as video cameras and lighting equipment. Additional areas include graphic design, photography, 2D and 3D printing, digitization, virtual reality and gaming. These services support learning and creativity in the Creative Studio located at the heart of the University of Miami Libraries’ Learning Commons. This is a full-time position that primarily works Monday-Friday, but some flexibility in hours is required. The Creative Studio is part of University of Miami Libraries’ Learning and Research Services. Creative Studio provides expert support and consultation in the use of audiovisual and graphic design technology, as well as web development and image creation techniques. The main lab contains 15 workstations with multimedia software. The lab also provides large format printing, 3D printing, digitization, and equipment rental services. To learn more, see: library.miami.edu/studio

Requirements

Technical school, Associate degree, or working on degree.
Three years of experience with (can be cumulative): video recording and/or video editing
Computer skills and proficiency in Adobe Creative Cloud applications (particularly in Adobe Premiere or After Effects), Windows, Mac OS & iOS operating systems, Microsoft Office products
Experience training others in multimedia and audiovisual software and equipment
Ability to work in a changing, progressive environment
Excellent customer service skills

Nice To Haves

Bachelor’s degree preferred.
Additional graphic design, photography, and/or sound and audio mixing experience preferred.
Multimedia and audiovisual software and hardware troubleshooting skills preferred.
Experience using the following, preferred: Professional large and small format printing Word Press content management system 3D modeling & printing

Responsibilities

Responsible for providing software and hardware support in the Creative Studio (60%)
Software support to patrons (Faculty, Staff, and Students) using Adobe Creative Cloud (CC) software programs, as well as other audiovisual programs.
Trains University faculty, staff, and students using Adobe Creative Cloud (and other audiovisual programs) through phone, email, one-on-one training, or workshop instruction.
Consults with faculty and teaching assistants on appropriate use of Adobe Creative Cloud usage for instruction.
Collaborates with Academic Technologies on Adobe Creative Cloud usage and instruction.
Supports University faculty, staff, and students using audiovisual equipment (such as DSLRs, GoPros, video cameras, audio recorders, etc) through phone, email, one-on-one training.
Process and print orders for patrons on the large-format and 3D printers, and run first level maintenance and troubleshooting on lab printers.
Process patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.
Consults with faculty, staff, and students on appropriate use of multimedia software, and audiovisual software and hardware for academic projects.
Software and hardware support to patrons using the Faculty Exploratory Process digitization requests for patrons and provide high-quality digital files to patrons.
Record accurate statistics of Creative Studio usage and printing requests.
Handle printing fees, late charges and billing for the Creative Studio.
Update Creative Studio website.
Supervise, provide orientation, training, and evaluation for Creative Studio student workers.
Keep up to date on changes and upgrades in the software and equipment.
Provide secondary support for Library Services (30%)
Assist in printing and mounting pieces and posters for library exhibits.
Assist library departments with multimedia projects.
Provide back-up support and consultation for Creative Studio units established in branch libraries and for the XR Community Lab in Richter Library.
Manipulate images/video and correct color as required using provided software and upload digital images to servers.
Other (10%)
Assists with training sessions and Creative Studio tours for University faculty, staff, and students on digital media related projects.
Explore emerging technologies where appropriate.
Other duties as assigned.
Maintain helpful and supportive customer service behavior with all library customers.
Provide excellent referrals to other services in the Learning Commons
Establish effective interdepartmental relationships within and beyond the UM Libraries to increase unit effectiveness and disseminate information.
Communicate frequently and effectively with Digital Production Lab staff and other departmental staff or administration in a timely manner regarding procedures, policies, and other necessary information.