Multimedia Specialist III

University of Florida•Gainesville, FL

2d•$65,000 - $70,000

About The Position

The Multimedia Specialist III designs, plans, installs, debugs, troubleshoots, refines, and supports complex audiovisual software and hardware for classrooms, lecture halls, and conference rooms. The role responds to tier two and tier three service requests, evaluates equipment and software for system solutions, advises faculty and staff on equipment selection and use, and provides instruction after installations. The specialist follows up with customers and vendors and may provide on-call support as needed. The position facilitates the technical readiness of educational spaces and independently resolves complex software and hardware issues. Duties include live-streaming and recording learning sessions, monitoring and editing recordings, and posting results. The specialist configures integrated solutions, supports multiple computer environments and technologies, and contributes to planning with faculty and staff for presentation software and preparation that supports successful lectures and meetings. The role develops strategies for implementing multimedia technology across programs and initiatives, including systems and procedures that enhance teaching. It identifies system limitations and coordinates equipment changes or replacements, considering workflow adaptations and communicating with faculty, staff, and management. The specialist also leads and oversees moderate- to large-scale development projects, keeps customer needs central to learning-space renovations and updates, recommends preventive actions for recurring problems, participates in planning and resource development, and assists with the physical implementation and documentation of updates.

Requirements

Bachelor’s degree in an appropriate area and two years of relevant experience; appropriate vocational or technical training may substitute at an equivalent rate for the required experience.
Exceptional interpersonal and oral and written communication skills in American English.
Knowledge of current and emerging technologies, including common PC desktop applications, educational technologies, and videoconferencing hardware and software.
Ability to work independently and motivation to develop process-improvement strategies.
Ability to organize and manage complex activities and complete assignments in a timely manner with attention to detail and accuracy.
Strong knowledge of audiovisual, videoconferencing, and educational technology systems and standards, with demonstrated classroom technology abilities and experience.
Experience interacting with faculty and staff in sensitive situations, with sound human-relations judgment and the ability to communicate articulately with faculty, administrators, and academic personnel.
Ability to use educational technologies to enable learning in multiple modalities and support differentiated instruction.
A Level 2 FBI background check is required.

Nice To Haves

One year of experience in audiovisual support, videoconferencing, or relevant support services.

Responsibilities

Design, plan, install, debug, troubleshoot, refine, and support complex audiovisual software and hardware in classrooms, lecture halls, and conference rooms.
Respond to tier two and tier three service requests in a timely manner.
Evaluate equipment, components, and software for solutions to complex systems and advise faculty and staff on appropriate equipment selection and use.
Provide instruction and guidance to faculty and staff following equipment installation.
Follow up with customers and vendors to support smooth operations.
Serve as on-call support as needed.
Prepare educational spaces and independently troubleshoot and resolve complex software and hardware issues.
Live-stream and record learning sessions, and monitor, edit, and post the resulting recordings.
Configure integrated solutions to meet customer needs and contribute to strategic planning for presentation software and preparation.
Develop strategies and systems for implementing multimedia technology and enhancing classroom teaching and lecturing.
Identify system limitations and coordinate equipment modification or replacement, considering workflow adaptations and communicating with faculty, staff, and management.
Lead and oversee moderate- to large-scale development projects, keeping customer needs central to learning-space renovations and updates.
Recommend preventive actions and assist in resolving recurring audiovisual equipment, software, and hardware problems.
Participate in planning and resource development activities.
Assist with physical implementation and documentation of updates and changes.