Multimedia Specialist III

University of Florida•Gainesville, FL

14h

About The Position

The Multimedia Specialist III designs, plans, installs, debugs, troubleshoots, refines, and supports highly complex audio-visual software and hardware for classrooms, lecture halls, and conference rooms. The role responds to tier two and tier three service requests, evaluates equipment and software for complex system solutions, and advises faculty and staff on equipment selection and use. It also provides instruction after installations and follows up with customers and vendors to ensure smooth operations. On-call support may be required as needed. The position serves as a technical facilitator for educational spaces, preparing equipment and spaces for learning and communication. It independently resolves complex hardware and software issues, and livestreams and records learning sessions, then monitors, edits, and posts the results. The specialist configures integrated solutions, contributes to strategic planning with faculty and staff, and develops strategies for implementing multimedia technology and improving classroom teaching and lecturing. The role identifies system limitations and coordinates equipment modifications or replacements, while communicating workflow adaptations to faculty, staff, and management. The specialist manages projects and leads and oversees moderate- to large-scale development projects, keeping customers’ interests central to learning-space renovations and updates. The role recommends preventative actions, helps resolve recurring equipment and software problems, participates in planning and resource development, and assists with the physical implementation and documentation of updates and changes.

Requirements

Bachelor’s degree in an appropriate area and two years of relevant experience; appropriate vocational or technical training may substitute at an equivalent rate for the required experience.
Broad knowledge of multiple computer environments, platforms, and technologies.
A Level 2 FBI background check is required.
Applicants must upload a cover letter and resume.

Nice To Haves

Exceptional interpersonal and communication skills, both oral and written, in American English.
Knowledge of current and emerging technologies, such as common PC desktop applications, educational technologies, and video-conferencing hardware and software.
Ability to work independently and motivation to develop strategies for improving processes.
Ability to organize and manage complex activities and complete assignments in a timely manner with attention to detail and accuracy.
One year of experience in audio-visual support, video conferencing, or relevant support services.
Strong knowledge of audio-visual, video-conferencing, and educational technology systems and standards.
Demonstrated abilities and experience in classroom technology.
Experience interacting with faculty and staff in sensitive situations.
Judgment and human-relations skills to communicate articulately with faculty, administrators, and academic personnel.
Strong verbal and written communication skills.
Ability to use educational technologies to enable learning in multiple modalities and support differentiated instruction.

Responsibilities

Design, plan, install, debug, troubleshoot, refine, and support highly complex audio-visual software and hardware for classrooms, lecture halls, and conference rooms.
Respond to tier two and tier three service requests in a timely manner.
Evaluate equipment, components, and software for new solutions to complex systems and advise faculty and staff on appropriate selection and use of audio-visual equipment.
Provide instruction and guidance to faculty and staff following equipment installation.
Follow up with customers and vendors to ensure smooth operations.
Serve as on-call support as needed.
Prepare educational spaces and equipment for learning and communication.
Independently troubleshoot and resolve highly complex software and hardware issues.
Livestream and record learning sessions, and monitor, edit, and post session results.
Configure integrated solutions to meet customer needs.
Participate in strategic planning with faculty and staff regarding presentation software and preparation for successful lectures and meetings.
Develop strategies for implementing multimedia technology across programs and initiatives, including systems and procedures to enhance classroom teaching and lecturing.
Identify system limitations related to teaching and independently coordinate equipment modifications or replacements.
Consider workflow adaptations and communicate them to faculty, staff, and management.
Manage projects and lead and provide oversight for moderate- to large-scale development projects.
Keep customers’ interests central to learning-space renovation and update projects.
Recommend preventative actions and assist in resolving recurring audio-visual equipment, software, and hardware problems.
Participate in planning and resource development activities.
Assist with the physical implementation and documentation of updates and changes.