Multimedia Specialist II

University of Central Florida • Orlando, FL

20h • Onsite

About The Position

The Office of Instructional Resources (OIR) within Facilities and Business Operations is seeking to hire a Multimedia Specialist II. This role is responsible for serving as a highly experienced and knowledgeable audio-visual technician, specializing in Tier II IT support. The Multimedia Specialist II troubleshoots and resolves classroom audio-visual issues by identifying the source of the problem and implementing effective solutions. This position is a key contributor to the OIR Classroom Support team by resolving incident tickets, supporting the Multimedia Specialist III with troubleshooting and team dynamics, and may be assigned supervisory responsibilities over Federal Work Study (FWS) students as needed.

Requirements

• Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Position requires a valid Class E driver’s license.
• This position may involve driving to various locations on and off campus to conduct University business.
• All applicants must be authorized to work for any U.S. employer.
• Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

• Experience setting up, using, and troubleshooting AV equipment such as microphones, DSP's, speakers, projectors, PTZ video cameras, and home/commercial AV automation and control.
• Experience in supervisory roles, including onboarding, training, time tracking and scheduling.
• Relevant professional certifications (e.g., CTS, Crestron, Extron, CompTIA, Avixa).
• Ability to provide technical support for large-scale events and high-profile projects.
• Experience supporting classroom or instructional AV technology in higher education.
• Experience supervising student employees (e.g., Federal Work Study) or OPS staff, including time tracking and scheduling.
• Advanced knowledge of AV systems, tools, and applications such as DHCP Manager, Avia DSP Tool, and NetScout.
• Familiarity with UCF IT or higher education IT support procedures and standards.
• Strong documentation skills and experience maintaining technical and procedural records.

Responsibilities

• Troubleshoot and repair complex audio-visual (AV) issues using specialized tools and applications such as DHCP Manager, Avia DSP Tool, and NetScout.
• Ensure prompt updates and closure of service tickets in line with service level targets; assist with classroom checks as needed.
• Submit and track requests for hardware and equipment replacements.
• Supervise Federal Work Study (FWS) students, including training, assigning work, scheduling, time tracking, and monitoring award usage.
• Track FWS timesheets and assist with supervision of OPS staff, including time tracking and verifying timesheets as required.
• Conduct large-scale or one-on-one faculty training sessions on AV equipment and systems.
• Train Classroom Support team members on new procedures, techniques, and troubleshooting methods.
• Test newly released classroom AV equipment to ensure functionality and performance.
• Collaborate with end users to identify solutions for classroom AV projects, updates, and improvements.
• Provide support to the OIR project team when the Multimedia Specialist III is absent.
• Perform post-installation inspections, train end users on new equipment, and obtain project sign-off to confirm customer satisfaction.
• Follow UCF IT and OIR Standard Operating Procedures (SOPs) for ticket tracking, reporting functions, administrative tasks, telecommuting, outage communications, and customer interactions.
• Deliver a high level of service by meeting service level agreements (SLAs) and contributing to departmental Objectives & Key Results (OKRs).
• Provide cross-team support, including training others in troubleshooting, repair, and operation of AV equipment, assisting with inventory and spare equipment management, supporting vehicle maintenance, and providing technical support for high-profile UCF events.
• Assist the OIR Engineering sub-team with AV equipment installations as needed.
• Attend seminars, training sessions, and conferences related to current or emerging technology.
• Maintain existing certifications and pursue new certifications based on job needs.
• Record all completed training in the university tracking system.
• Perform other duties as assigned, which may include serving in a temporary supervisory role for a departmental subunit.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level