Multimedia Specialist II

University of Florida•Jacksonville, FL

About The Position

Designs, plans, installs, debugs, troubleshoots, refines, and supports highly complex audiovisual software and hardware for classrooms, lecture halls, and conference rooms in a timely manner without the need for management approval. Responds to tier two and tier three service requests in a timely fashion. Evaluates equipment, components, and software for new solutions to complex systems and advises faculty and staff on appropriate selection and use of audio-visual equipment. Provides instruction and guidance for faculty and staff who need assistance in becoming familiar with equipment after installation. Follows up with customers and vendors to ensure smooth operations. May serve as on-call support as needed. Coordinates video conference sessions. Serves as a technical facilitator for video conference sessions ensuring equipment and space is prepared for learning and communication. Live streams and records learning sessions and monitors, edits, and posts results. May develop and design requirements and prototypes for improving video conference service. Develops strategies for implementing multimedia technology across a range of programs and initiatives, including systems and procedures to enhance classroom teaching and lecturing. Recognizes when system limitations exist in relation to teaching and independently coordinates changes regarding equipment modification or replacement. Considers adaptations to current workflows and communicates with faculty, staff, and management.

Requirements

High school diploma and three years of relevant experience.
Appropriate vocational/technical training may substitute at an equivalent rate for the required experience.
Knowledge of classroom equipment/technologies.
Exceptional interpersonal and communication skills (oral and written, American English) are required.
Customer-centric focus.
Knowledge of current and emerging technologies (e.g. PC desktop common applications, internet and educational technology techniques).
Ability to work independently and motivated to develop opportunities.
Ability to organize and manage complex activities and to complete assignments in a timely fashion with attention to detail and accuracy.
Project management skills.
Crestron design and troubleshooting skills.
Knowledge of audiovisual, educational technology systems and standards, and project management fundamentals.
Demonstrated abilities and experience in classroom technology and room automation technology.
Experience interacting with faculty and staff as well as vendors in sensitive situations.
Judgment in human relations skills to interface and communicate in an articulate manner with faculty, administrators, and academic personnel.
Strong verbal and written communication skills.

Nice To Haves

Bachelor’s degree and four years’ experience.

Responsibilities

Designs, plans, installs, debugs, troubleshoots, refines, and supports highly complex audiovisual software and hardware for classrooms, lecture halls, and conference rooms.
Responds to tier two and tier three service requests.
Evaluates equipment, components, and software for new solutions to complex systems.
Advises faculty and staff on appropriate selection and use of audio-visual equipment.
Provides instruction and guidance for faculty and staff on equipment usage.
Follows up with customers and vendors to ensure smooth operations.
Serves as on-call support as needed.
Coordinates video conference sessions.
Serves as a technical facilitator for video conference sessions.
Live streams and records learning sessions, and monitors, edits, and posts results.
Develops and designs requirements and prototypes for improving video conference service.
Develops strategies for implementing multimedia technology across a range of programs and initiatives.
Implements systems and procedures to enhance classroom teaching and lecturing.
Recognizes system limitations and coordinates equipment modification or replacement.
Considers adaptations to current workflows and communicates with faculty, staff, and management.