Multimedia Coordinator (Salary commensurate with experience)

City of North Myrtle Beach•North Myrtle Beach, SC

4d•Onsite

About The Position

Under general supervision, this role assists in the planning, creation, and execution of the City’s digital communications strategy. The position supports the Public Information Officer by managing social media platforms, producing creative video and visual content, monitoring digital engagement, and contributing to the City’s public information initiatives. Additionally, it provides administrative support for Freedom of Information Act (FOIA) requests by collecting and organizing responsive materials.

Requirements

Bachelor’s degree or higher in communications, marketing, digital media, public administration, or a closely related field.
Four (4) years of experience in communications, public relations, or related digital media work.
Valid driver’s license
Excellent verbal and written communication skills
Skilled in photography, videography, and graphic design for public messaging
Ability to remain calm, clear, and accurate under pressure, particularly during crises
Must be physically able to operate an automobile, a remote radio, and a variety of automated office machines that includes a computer, calculator, postage machine, copier, fax machine, etc.
Must be able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
Must be able to lift and/or carry weights of ten to twenty pounds.

Nice To Haves

Experience in public or government setting is preferred.
Basic PIO Certification
Training or coursework in FOIA, public records compliance, or Adobe Creative Suite

Responsibilities

Assists in creating and scheduling/posting content across official City social media platforms, including, but not limited to, Facebook, Instagram, Twitter/X, YouTube, and LinkedIn.
Monitors comments, messages, and public interactions on digital platforms and routes inquiries or concerns to the appropriate department or supervisor.
Maintains the Fire Department’s social media platforms, including, but not limited to, Facebook and Instagram, by creating and scheduling/posting content.
Keeps the public informed about Fire Department programs, services, activities, and issues.
Creates public education campaigns for the Fire Department.
Designs graphics, takes photographs, and produces videos to promote City services, programs, events, and announcements.
Assists with internal communication efforts to inform employees.
Attends City events or meetings as needed to collect video/photo content and support live updates or coverage.
Supports the Public Information Officer in fulfilling FOIA requests by helping gather, organize, redact, and format responsive materials.
Ensures digital communications are accessible, visually engaging, and consistent with City branding.
Tracks analytics and performance metrics for social media campaigns and provides periodic reports.
Helps maintain content calendars and project timelines for communication initiatives.
Researches social media trends and public engagement tools to recommend enhancements to the City’s digital strategy.
Assists in emergency communications or high-visibility situations by supporting the creation and dissemination of accurate information under direction.
On call for emergency situations (weeknights, weekends, and holidays).
Upholds professional and respectful communication that reflects positively on the City.
Performs basic administrative support such as filing, data entry, content archiving, and documentation of FOIA and public communication records.
Performs other related duties as required.
All employees of the municipality shall learn the emergency operations procedures for their respective department and position and execute these duties fully during times of emergency. This may or may not include assignment to the Emergency Operations Center (EOC).