Multifamily Operations Manager|$50k, plus Quarterly Bonus, Renewal, and Sales commission.

Village Green•West Des Moines, IA

2d•$50,000•Onsite

About The Position

Village Green is seeking an Operations Manager for their Element Valley West location in Des Moines, IA. This is an immediate opening with a competitive salary and bonus structure. Village Green is a people-first organization with a long history in property management, committed to providing employees with the tools, training, and opportunities for growth. They are recognized as a Great Place to Work and offer an outstanding benefits package.

Requirements

4-year degree
Previous experience working in an operational-type role preferred
Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred
A basic understanding of accounting principles
Good organizational skills
Previous experience in multifamily management
Supervisory skills
Ability to communicate effectively
Must be team-oriented

Nice To Haves

Prefer a real estate license

Responsibilities

Establishes and maintains good relations with residents, prospective residents, and vendors.
Manages Accounts Receivable, including applying payments, making daily bank deposits, following up on overdue payments, and adjusting resident ledgers.
Maintains accurate property management software information, inputting daily activities such as move-ins, move-outs, notices to vacate, lease renewals, and changes.
Administers the lease renewal program, including generating and delivering renewal letters and leases, and updating resident information.
Generates and delivers general correspondence to residents, vendors, and prospective residents.
Inspects move-out conditions to document charges before refunding security deposits.
Generates and balances month-end reports.
Maintains a collection policy for residents with outstanding balances after move-out.
Assists in marketing vacant units and preparing mini models.
Assists the property manager with evictions and ensures compliance with state eviction laws.
Monitors property condition and reports concerns to the property manager or maintenance supervisor.
Adheres to established fair housing policies.
Communicates courteously and professionally with co-workers, management, residents, vendors, and outside contacts.
Maintains confidentiality of sensitive information.
Performs leasing activities in the absence of the Leasing Consultant.
Plans, organizes, promotes, and implements resident functions with management staff.
Performs general office duties, including answering phones, writing service requests, filing, and ordering supplies.
Prepares invoices for approval in the absence of the Property Manager.
Performs reasonable duties assigned by management.
Performs property manager duties in the absence of the Property Manager.
Responsible for the performance of the leasing staff's closing ratio, phone conversion, and shopping reports, and reporting performance issues to the Property Manager.